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Zoom Video Communication

ITS manages and supports UNC Asheville’s web conferencing needs for students, faculty, staff and the campus community.  Both Google Meet and Zoom Meeting are real-time web conferencing systems that allow participants to see, hear and virtually interact with people using a computer, tablet or mobile device. 

Zoom Meeting

The Zoom Video Communication Zoom Meeting and Zoom Webinar platforms are available to the entire campus via use of assigned UNC Asheville authenticated Email accounts, Zoom Meeting licenses can support 300 concurrent participants within a single meeting, all which have the capability of sharing audio, video and computer displays.

While similar to Google Meet, Zoom Meeting has many exclusive features that are specifically designed to optimize curricular and pedagogical outcomes when used in support of academic courses.  Zoom Meeting also provides a similar level of web conferencing functionality for administrative meetings, and mixed modality collaborative events. The Zoom Meeting software tool bars allow for easy utilization for both the event host, as well as all participants.  Any campus member with an email can schedule and manage live interactive audio, video and computer screen sharing.  

  • Account Activation Steps: Specific instructions for faculty, staff and students to activate the UNC Asheville Zoom Meeting individual licensed account.
  • Utilization Policies & Procedures: Abusive Behavior (Reporting during & after events);FERPA consent; HIPPA compliance; Zoom Video Terms of Service
  • Getting Started:  Activating accounts; Installation of Zoom Clients/Apps; Testing Camera Devices; Testing Audio (Microphone/Speaker) Devices; Account Profile Settings; Internet Bandwidth Management; Computer/Mobile Device System Requirements
  • Participant In Meeting Controls:  Audio Functionality, Video Functionality, Share Screen, Chat, Local Video Display Settings, Use of Single Sign On (SSO) Authentication, User Lever Zoom Settings
  • Scheduling Meetings:  Schedule a Meeting - Basic, Schedule a Meeting - Advanced; Meeting Participant Roles; Alternative Host Role; Guest Lecture Presentations; Organization Suggestions, Calendar Integrations
  • Joining Meetings: Using Zoom Web Portal; Using Zoom Desktop Client; Invite Participants, Using Zoom Mobile App; Using Telephones; Waiting Room, Zoom Test Page / Troubleshooting
  • Using Functions: Annotation; Breakout Rooms; Participant Roles (Host/Alternative Host/Co-Host/Participant); Polling; Recording; Reporting, Security; White Board
  • Using Features:  How to Look Good(Environmental Tips); Virtual background; Appearance Touch Up; Immersive Background; Moodle Integration 

The above referenced knowledge base articles are only those DLS staff feel are most critical for users, however each major subset has many additional articles that are not listed. 

Visit the Zoom Help Center for complete documentation on using Zoom Meeting or Zoom Webinar platforms. Faculty can also use these tools for meetings with small groups or individual students, as well as to host virtual office hours. Students can also use web conferencing tools to meet in groups for projects or studying.

Quick start guides for Individual Account holders and participants

Quick Start Guides

Video Tutorials for discrete Zoom platform functions and featuresVideo Tutorials

Zoom trainers host daily free and interactive live-training webinars. 

(Most sessions last less than a hour}

Live Training Webinars

Zoom Meeting and Webinar Best Practices and Resources guides

The Zoom Communication blog

Zoom Blog for Education institutions

Zoom Blog for Meeting & Chat platforms

Zoom Blog for Webinar platform 

Zoom platform software and clients are available for use on any computer, mobile device, or telephone

System Requirements for Zoom


Only Zoom Communication and Google Hangouts Meet web conference platforms are fully supported by Information Technology Services staff.  ITS support for all other third-party web conference systems (Bluejeans (Verizon), Cisco Webex,  Microsoft Teams, and Skype), is limited to application specific downloads to ensure that campus users have access to the latest required software.  Users are directed to contact the available user support services for any technical support issues. 

Also, please note that Distance Learning Services staff do not provide active monitoring services during live events.  These events include hosting, proctoring and attending scheduled Zoom Meetings and or Webinars.  DLS staff do however provide all other Zoom related services to include: 

  • Zoom account setup
  • Zoom platform orientation and training
  • Zoom functionality testing
  • Zoom platform Troubleshooting
  • Zoom Webinar License assignment and utilization
  • Zoom platform and feature consultation
  • Zoom live help (M-F 8-5) coordinated via ITS Service Desk trouble ticket system

Resources for assistance or followup questions and concerns.

Contact UNC Asheville's Information Technology IT Service Desk for assistance in implementing the above described services and support. The IT Service Desk Self-Service Portal is also available 24 hours a day, 7 days a week. Email: or by calling 828.251.6445

Contact UNC Asheville's Center for Teaching and Learning unit for pedagogy and teaching strategies regarding this knowledge base article.  Email: or by calling 828.251.6540

Use the Zoom Video Communication system knowledge base for Zoom meeting specific support questions or concerns.

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