Zoom Recording Troubleshooting - Local Recording Conversion

Common issues involving failure of the Zoom local recordings to convert after being transferred to the computer. 

Troubleshooting

Common issues include low disk space, an invalid path, and how to manually convert the local recordings. 

Low Disk Space

It is possible that your computer has low disk space while attempting to convert the recording. This will result in an error code: Error Code 614. If this occurs, check your "Disk space" and attempt to free up some space if it is low. 

Invalid Path

This warning can occur when there is an invalid working "path/folder" or if there is an invalid network connection. To resolve this issue, change the location of the recording in the Zoom client and make sure that the path string/folder to be used is valid. 

Common Issues

• Abnormal errors: "internal errors" (bad data stream), invalid command, logic issues.
• The conversion will stop if the computer is closed or turned off in the middle of the process.
• The file may be corrupted, or not converted correctly, if the name of double_click_to_convert.zoom file(s) is changed during its conversion. 

Manual Conversion of Local Recording

Local recording files cannot be converted for versions 4.6.10 by double-clicking the Zoom file(s). 

1. Sign in to the Zoom Desktop Client.
2. Click the Meeting tab > Recording tab.
3. Select the meeting topic with the local recording > Convert. 

Resources for assistance or follow up questions and concerns.

Contact UNC Asheville's Information Technology IT Service Desk for assistance in implementing the above described services and support.  Email:  itservicedesk@unca.edu or by calling 828.251.6445

Contact UNC Asheville's Center for Teaching and Learning unit for pedagogy and teaching strategies regarding this knowledge base article.  Email: ins_tech@unca.edu. or by calling 828.251.6540

Use the Zoom Video Communication system knowledge base for Zoom meeting specific support questions or concerns. www.zoom.us/support