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Accessibility Features & Settings

Zoom Video Communications attempts to make human connection easy for everyone, everywhere through the use of Zoom sustainably built accessible products.  They test their products with assistive technologies and continually listen to customer feedback to build products that fit client needs.  (Click here for further information regarding accessibility at Zoom) 

While Zoom Video Communication systems provide assistive technology solutions for UNC Asheville Zoom platform users (Zoom Meeting and Zoom Webinar), these solutions are not intended to replace purpose built ADA accommodation services or systems for any compliance needs. Zoom accessibility product features may be of benefit to many Zoom platform users without accommodation needs and are offered to the campus community to provide for more efficient and effective communication.  Any UNC Asheville campus member with questions regarding their access to more advanced accommodation services should contact the Office of Academic Accessibility (Students) and Human Resources (Non-student campus employees).

Zoom Meeting & Webinar Accessibility Features

Accessible Large Participant Events: 

Zoom Meeting individual licensed accounts can support 300 concurrent participants within a single meeting, all which have the capability of sharing audio, video and computer displays.  For those events that require a larger participant limit, or that would not benefit from a collaborative web conference format, Zoom provides two specific add-on licenses to accommodate these needs.  Specific accessibility services for these licenses are detailed.  Click here to review additional information regarding this Zoom Meeting feature

 Cloud Recordings Audio transcription:  

Audio transcription automatically transcribes the audio of a meeting or webinar that you record to the cloud. After this transcript is processed, it appears as a separate VTT file in the list of recorded meetings. In addition, you have the option to display the transcript text within the video itself, similar to a closed caption display.  Click here to review additional information regarding this Zoom Meeting feature

Language Interpretation:

Zoom platform events have the ability to enable live language interpretation.  Meeting hosts may designate up to 20 participants as interpreters on the web portal or during a Zoom session. Once the interpretation feature is started, attendees can select the audio channel containing the discrete translated audio in their language of choice. Participants may then mute the original event audio instead of hearing it in a  lower volume with their chosen language. 

Cloud recordings of interpretation sessions will only record the original audio of the meeting or webinar, not the translations. Local recordings of interpretation sessions will record any audio the person recording can hear, but not multiple audio channels.  Click here to review additional information regarding this Zoom Meeting feature

Live transcription:

Meeting hosts may turn on 'live' auto-transcription during a meeting.  Live transcription will be generated automatically and appear overlaid on top of the program video signal. Participants can open a live transcript during a Zoom Meeting to follow along, scroll back, and read at their own pace, unlike closed captioning.  In addition, the host may enable viewing of the full transcript in a separate pop-up window.  Click here to review additional information regarding this Zoom Meeting feature

Nonverbal feedback and Meeting reactions:

Meeting participants can place an icon in their video panel and beside their name in the participants panel to communicate with the host and other participants without disrupting the flow of the meeting. For example, selecting the Slow down icon places the icon in your video panel and beside your name to indicate you would like the host or presenter to go slower. 

All participants can see the icons that everyone else has chosen. In addition, the host sees a summary of how many participants are displaying each icon, and has the option to remove all nonverbal feedback.

By default, the meeting reactions have a yellow skin tone. On the Zoom desktop client, you can also set your skin tone. Click here to review additional information regarding this Zoom Meeting feature

Helpful Links:

(Click here for information regarding Office of Academic Accessibility accessibility support services) 

(Click here for information regarding the UNC Asheville campus Accessibility Directory) Department of Human Resources accessibility support services)

Resources for assistance or follow up questions and concerns.

Contact UNC Asheville's Information Technology IT Service Desk for assistance in implementing the above described services and support.  Email: or by calling 828.251.6445

Contact UNC Asheville's Center for Teaching and Learning unit for pedagogy and teaching strategies regarding this knowledge base article.  Email: or by calling 828.251.6540

Use the Zoom Video Communication system knowledge base for Zoom meeting specific support questions or concerns.

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