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Zoom Technical Support Contact


This article serves to provide Support contacts for Zoom technical issues. Please refer to the Zoom Support articles and KnowledgeBase articles for immediate assistance. If further assistance is needed, please contact the ITS Helpdesk M-F between 8am-5pm.

DLS Services: Zoom

Zoom Video Communications Technical Support 

  • Chat live 24/7 with Zoom's support team by visiting your account and selecting help in the lower right hand corner here
  • Online submission via submit a request. (Response time determined by user priorities)
  • More information about these support services is available at
  • Basic scheduling and recording management issues are addressed by the departmental (host) point of contact. Meeting hosts are encouraged to visit the following support articles prior to starting your meeting. 

DLS Support

Services Offered (Contact the ITS Helpdesk)

Services Not Offered

  • Zoom account setup
  • Zoom platform orientation and training
  • Zoom functionality testing
  • Zoom platform Troubleshooting
  • Zoom Webinar License assignment and utilization
  • Zoom platform and feature consultation
  • Zoom live help (M-F 8-5) coordinated via ITS Service Desk trouble ticket system

  • Active monitoring during live events for Hosting, Proctoring, or attendance of Zoom meetings and webinars

Resources for assistance or followup questions and concerns.

Contact UNC Asheville's Information Technology IT Service Desk for assistance in implementing the above described services and support.  Email: or by calling 828.251.6445

Contact UNC Asheville's Center for Teaching and Learning unit for pedagogy and teaching strategies regarding this knowledge base article.  Email: or by calling 828.251.6540

Use the Zoom Video Communication system knowledge base for Zoom meeting specific support questions or concerns.

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