Zoom Phones - Fax

Zoom phones licensing provides electronic faxing features that ITS intend to use to replace our exising efaxing solution. Zoom natively supplies access to fax through the Zoom app, web portal, and secure delivery to a UNCA email address. Fax can be enabled for individuals using Zoom phone and shared deparment lines upon request. All data transmitted through Zoom Fax is encrypted and surpasses existing security we have with digital faxing.

If you are entitled to a fax line an additional tab in your Zoom app will appear named ‘Fax’. A similar layout for your phone and SMS features will be available to manage your incoming and outgoing faxes.

Limitations for Online Fax

Online Fax has the following limitations:

• Initially, the fax feature will only be available in the US and Canada.

• The feature will be disabled by default, and administrators must accept usage-based rates before enabling it for their organization.

• Online Fax currently supports black and white faxes.

• If the Call Screening setting is enabled for a phone user, devices will not be able to receive any third-party faxes.

• If the Block Calls without Caller ID or Block External Calls settings are enabled for a phone user, devices will not be able to receive any third-party faxes.

• Encrypted PDFs for faxing are currently not supported.