Zoom Phones
UNCA is excited to partner with Zoom as our telephony partner. Zoom phones provides many advantages including ease of use, robust user management, flexibility, & business continuity. Zoom phone is available to all faculty & staff. The default offering is software based, referred to as softphone, which is used primarily through the Zoom App. Physical phones are available for departmental purchase in locations that require it including shared lines and locations that are managed by other personnel like student employees & on-site vendors. ITS is here to assist with selecting a phone for your current and future needs.
The Zoom app, already installed on your university laptop, will have an additional tab for Phone upon activation. Additionally, Zoom app is supported on Android and iOS platforms to be leveraged on a personal device, if so desired.
Getting Started
Headset Options
If you have a headset you currently use to participate in Zoom meetings, that solution may continue to serve your needs as you begin using Zoom Phone on your computer. Additionally, ITS supports a wired headset available for purchase(link to ordering guide).
Zoom headset recommendations
Most 3.5 mm, USB headsets, and Bluetooth will work with Zoom.
When selecting a headset, make sure that the connector type (USB, 3.5mm) is available on your computer.
If using a Bluetooth headset, ensure your computer has Bluetooth functionality enabled.
Zoom blog about choosing headsets
Physical Phones
ITS has several supported phone offerings shown below. Department admins can use our ordering guide
Yealink T33G
2 Line phone for use in common areas and light phone users.
Yealink 54W
16 line support for use in shared spaces and moderate/heavy phone users.
Yealink W73P Wireless DECT Phone System
Yealink W73P Base Station and wireless handsets are for departments and users that require mobility with their job tasks within a building.
Conference Phone
Yealink CP965 is a wifi enabled, portable, conference phone solution for departments.
