Zoom Phones

UNCA is excited to work with Zoom as our telephony partner. Zoom phones provides many advantages including ease of use, robust user management, flexibility, & business continuity. Zoom phone is available to all faculty & staff. The default offering is software based, referred to as softphone, which is used primarily through the Zoom App. Physical phones are available for departmental purchase in locations that require it including shared lines and locations that are managed by other personnel like student employees & on-site vendors. ITS is here to assist with selecting a phone for your current and future needs. The Zoom app, already installed on your university laptop, will have an additional tab for Phone upon activation. Additionally, Zoom is supported on Android and iOS platforms to be leveraged on a personal device, if so desired.

Getting Started

User Setup	Desktop App	Mobile App	Zoom Web Portal	Physical Phones
TXT / SMS		Virtual Training		Fax
		FAQ

Headset Options

If you have a headset currently used with Zoom or your computer that solution may continue to serve your needs as you begin using Zoom Phone on your computer. Additionally, ITS supports a wired headset available for purchase.

Zoom headset recommendations

Most 3.5 mm, USB headsets, and Bluetooth will work with Zoom.
When selecting a headset, make sure that the connector type (USB, 3.5mm) is available on your computer.
If using a Bluetooth headset, ensure your computer has Bluetooth functionality enabled.

Zoom blog about choosing headsets