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ITS Knowledge Base
ITS Knowledge Base
Breadcrumbs

Unable to view output data from Banner

Problem

No output is returned after choosing "Help / Extract Data" (with or without key), or a job is submitted and user is unable to review the output in the browser

Solution

Adding *.uncecs.edu as an allowed site in the popup blocker may resolve both of the above issues.

Using Internet Explorer

  1. By default, popup blocker is turned on. You should see a notification like this at the bottom of your screen if a popup is served by a website:

    Popup blocker IE.JPG

  2. To add the site as an exception, click on the drop-down arrow on the "Options for this site" button and choose "More settings".
    Options.jpg

  3. Type *.uncecs.edu in the address box, click "Add", then click "Close".
    Popup blocker settings.jpg

  4. At this point you will be taken back to your page and the popup should run automatically. In some instances, it may be necessary to refresh the page or reload the browser to run the popup.

Using Firefox

  1. By default, popup blocker is turned on. You should see a notification at the top of your browser window when a popup is blocked:
    Popup blocker MF.JPG

  2. Click on the Options button and select "Edit Pop-up Blocker Options..."
    Options MF.jpg

  3. Enter *.uncecs.edu in the address box, click "Allow", then click "Close".
    Allowed sites.jpg

  4. At this point you will be taken back to your page and the popup should run automatically. In some instances, it may be necessary to refresh the page or reload the browser to run the popup.