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ITS Knowledge Base
ITS Knowledge Base
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Passwordless Sign In

If you are attempting to use the Microsoft Authenticator’s Passwordless sign in option and encounter this error:

1ZAdMroinze7GrZX-O-ElDXZvwZiZA2GX0A7ebpNBPFsHXgg-RyFdtpT3IBs0WWMtoh3vyXxQGlEWbpkBkwtMo7634J6dMmgSZREkHNUCJCFZGT6S_cnWQHhmjsHNswIQc6IDmY1KfQKjVqmq_H5chg

Please try these steps

  1. On your phone open the Microsoft Authenticator app and select your UNC Asheville login option.

    uQsS5AfIjqeSlamxq2_S_xNefnurr8yT-sWqAH5E3TmWliTPS_dHsH-QsxuwxlXytRFj4-_O_3v7ulkjfQOstm8x2iEBRYbiGK-FH14gfo5ofl1g16HvlMvwRgNpfMTgk_uzHXSrNkRxYShWgjzjN_A

  2. Click the Cog icon in the top right of the Authenticator app

    image-20250407-175406.png

  3. Click Disable Passwordless sign-in

    image-20250407-175523.png

  4. Confirm you want to disable the passwordless sign-in feature

    image-20250407-175626.png


  5. Attempt to log in once more to the UNC Asheville service that generated the error.

If there are further issues or it gives another error, please contact the IT Service Desk
helpdesk@unca.edu or 828-251-6445