Mobile Device Management (MDM)

What is it?

Mobile Device Management (MDM) provides real-time management capabilities, including convenient configuration, self-service tools, and enhanced protection for university-owned mobile devices.  ITS uses multiple tools from major software vendors to keeps devices up-to-date with industry best practices. 

When is it available?

This service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and scheduled outages.

Who can use it?

Faculty, Staff, and Students for university-owned devices.

How much does it cost?

Funding for this service is managed by ITS.

Where to get help?

The IT Service Desk should be your first point of contact for technical assistance. Contact the Service Desk by sending an email to itservicedesk@unca.edu or calling 828.251.6445.  The IT Service Desk Self-Service Portal is also available 24 hours a day, 7 days a week. The Self-Service portal allows a user to request assistance from ITS using a simple web form.

Associated Policies 

Responsible Use of Electronic Resources (Policy 7100)User Accounts and Authorized Access (Policy 7101)Information Technology User Security (Policy 7102)Information Technology Confidentiality (Policy 7103)Information Technology Privacy (Policy 7104)Handling of Potential IT Policy Violations (Policy 7111)

More Information

Need more information?   Contact the ITS Service Desk at itservicedesk@unca.edu or 828-251-6445 for additional assistance.