Desktop and Laptop Management

What is it?

ITS provides desktop computing services using standard hardware and software components from major vendors. Services include hardware and software support as well as lifecycle management.

When is it available?

This service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and scheduled outages. 

Who can use it?

Faculty, Staff, and Students for university-owned equipment.

How much does it cost?

Funding for this service is managed by ITS.

Where to get help?

The IT Service Desk should be your first point of contact for technical assistance. Contact the Service Desk by sending an email to itservicedesk@unca.edu or calling 828-251-6445.  The IT Service Desk Self-Service Portal is also available 24 hours a day, 7 days a week. The Self-Service portal allows you to request assistance from ITS using a simple web form.

Associated Policies 

Responsible Use of Electronic Resources (Policy 7100)User Accounts and Authorized Access (Policy 7101)Information Technology User Security (Policy 7102)Information Technology Confidentiality (Policy 7103)Information Technology Privacy (Policy 7104)Handling of Potential IT Policy Violations (Policy 7111)

More Information

Need more information?   Contact the ITS Service Desk at itservicedesk@unca.edu or 828-251-6445 for additional assistance.