Zoom Meeting Getting started

Purpose

The Distance Learning Services (DLS) unit of UNC Asheville's Information Technology Services department provides license management and training support for the campus Zoom Meeting and Webinar platform individual accounts assigned to faculty, staff and students.

Services Offered (contact the ITS HelpDesk)

Services Not Offered

Zoom account setup
Zoom platform orientation and training
Zoom functionality testing
Zoom platform Troubleshooting
Zoom Webinar License assignment and utilization
Zoom platform and feature consultation
Zoom live help (M-F 8-5) coordinated via ITS Service Desk trouble ticket system

Active monitoring during live events for Hosting, Proctoring, or attendance of Zoom meetings and webinars

Getting Started

Guidance to Zoom Meeting Functionality

Install the Zoom Meetings client	https://support.zoom.us/hc/en-us/articles/207373866-Zoom-Installers	Schedule a meeting	https://support.zoom.us/hc/en-us/articles/201362413-Scheduling-meetings
Joining a test meeting	https://support.zoom.us/hc/en-us/articles/115002262083-Joining-a-test-meeting	Invite participants	https://support.zoom.us/hc/en-us/articles/201362183-How-do-I-invite-others-to-join-a-meeting-
Testing video	https://support.zoom.us/hc/en-us/articles/201362313-How-Do-I-Test-My-Video-	Share screen	https://support.zoom.us/hc/en-us/articles/201362153-How-Do-I-Share-My-Screen-
Testing audio	https://support.zoom.us/hc/en-us/articles/201362283-Testing-computer-or-device-audio Recommend disabling the microphone setting “Automatically adjust volume” in order to maintain a consistent microphone level.	Save recording to Google Drive and share	https://support.zoom.us/hc/en-us/articles/205347605-Managing-cloud-recordings Zoom Cloud recordings are stored temporarily. For long-term storage, download the recording from Zoom Cloud storage and upload to Google Drive. UNC Asheville Google accounts have unlimited Drive storage. Class lecture recordings can be shared by adjusting Google Drive share permissions and posting the shareable link on Moodle. https://support.google.com/drive/answer/7166529?co=GENIE.Platform%3DDesktop&hl=en

Synchronous vs. asynchronous lectures

A regular Zoom meeting can be used asynchronously with no other participants for the purpose of producing recorded audio, video, and computer content. The recorded file can then be uploaded to Google Drive and shared with others to view at their leisure.

Resources for assistance or followup questions and concerns.

Contact UNC Asheville's Information Technology IT Service Desk for assistance in implementing the above described services and support. Email: itservicedesk@unca.edu or by calling 828.251.6445

Contact UNC Asheville's Center for Teaching and Learning unit for pedagogy and teaching strategies regarding this knowledge base article. Email: ins_tech@unca.edu. or by calling 828.251.6540

Use the Zoom Video Communication system knowledge base for Zoom meeting specific support questions or concerns. www.zoom.us/support