The Distance Learning Services (DLS) unit of UNC Asheville's Information Technology Services department provides license management and training support for the campus Zoom Meeting and Webinar platform individual accounts assigned to faculty, staff and students.   

Services Offered (contact the ITS HelpDesk)

Services Not Offered

  • Zoom account setup
  • Zoom platform orientation and training
  • Zoom functionality testing
  • Zoom platform Troubleshooting
  • Zoom Webinar License assignment and utilization
  • Zoom platform and feature consultation
  • Zoom live help (M-F 8-5) coordinated via ITS Service Desk trouble ticket system

  • Active monitoring during live events for Hosting, Proctoring, or attendance of Zoom meetings and webinars

Getting Started

Guidance to Zoom Meeting Functionality

Install the Zoom Meetings client


Schedule a meeting


Joining a test meeting

https://support.zoom.us/hc/en-us/articles/115002262083-Joining-a-test-meetingInvite participants


Testing video


Share screen


Testing audio 


Recommend disabling the microphone setting “Automatically adjust volume” in order to maintain a consistent microphone level.

Save recording to Google Drive and share

Synchronous vs. asynchronous lectures 

A regular Zoom meeting can be used asynchronously with no other participants for the purpose of producing recorded audio, video, and computer content. The recorded file can then be uploaded to Google Drive and shared with others to view at their leisure. 

Resources for assistance or followup questions and concerns.

Contact UNC Asheville's Information Technology IT Service Desk for assistance in implementing the above described services and support.  Email: itservicedesk@unca.edu or by calling 828.251.6445

Contact UNC Asheville's Center for Teaching and Learning unit for pedagogy and teaching strategies regarding this knowledge base article.  Email: ins_tech@unca.edu. or by calling 828.251.6540

Use the Zoom Video Communication system knowledge base for Zoom meeting specific support questions or concerns. www.zoom.us/support