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Zoom License Activation & Use


UNC Asheville faculty, staff and students have the ability to activate individual Zoom Meeting licensed accounts which are attached to associated UNC Asheville Google Email accounts.  Zoom Meeting group accounts may also be created that utilize ITS generic email accounts for utilization by two or more users. 


All communications regarding activating or managing UNC Asheville’s Zoom Meeting licenses will be originated from the email accounts  or or  Associated emails are not phishing attempts and recipients should comply with the requested actions. 


UNC Asheville Zoom Meeting license account holders must use Single Sign On (SSO) authentication to access Zoom Meeting accounts. 

  • Only one Zoom Meeting license may be assigned to a given email address.  Once a second activation is received, the existing license is migrated to the new account.  This will be the case if the a Zoom Meeting Basic (free) account was established using an email E-mail address. 
  • The applicable ITS Resource Usage and management policies may be found at and
  • Account holders should log into and out of Zoom Meeting licensed account each day.
  • It is highly recommended that all members of the UNC Asheville campus log in via the Zoom desktop client, mobile app or web client prior to clicking on a Zoom Meeting invitation link.   

  Additional ITS knowledge base articles related to Zoom Meeting licensed account requests and activation

Resources for assistance or followup questions and concerns.

Contact UNC Asheville's Information Technology IT Service Desk for assistance in implementing the above described services and support.  Email: or by calling 828.251.6445

Contact UNC Asheville's Center for Teaching and Learning unit for pedagogy and teaching strategies regarding this knowledge base article.  Email: or by calling 828.251.6540

Use the Zoom Video Communication system knowledge base for Zoom meeting specific support questions or concerns.


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