Remote Support on macOS

UNC Asheville ITS uses Bomgar to provide remote support.

Bomgar creates a secure, encrypted connection between your Mac and ITS support staff.

If an ITS staff member asks you to start a remote support session, use one of the following methods to begin.

If you're using a university-provided Mac...

Start a Session Using NoMAD

Click the NoMAD menu bar icon, then select Start Remote Support.

After a moment you will see a graphic of two computers communicating.

When the chat window appears your session is connected. ITS staff will be with you soon.

Start a Session Using Self Service

Open Self Service, then click the Start button below "Start Remote Support."

Read the notice, then click Start again to initiate the remote support session.

After a moment you will see a graphic of two computers communicating.

When the chat window appears your session is connected. ITS staff will be with you soon.

If you're not using a university-provided Mac...

Start a Session Using a Web Browser

In a web browser, visit https://support.unca.edu/. If you're working with an ITS staff member, they will direct you to click their username listed on this page.

After clicking a username, a small file named bomgar-scc-….dmg will automatically download. Double-click the .DMG file to mount it.

Double-click the "Double-click To Start Support Session" icon to connect with ITS staff.