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Phone Troubleshooting

Cisco VoIP phones are interchangeable between locations, extensions, and users.  Phones are traditionally managed and funded by departments.  By default, most ports on campus are configured in a way to identify phones and place them on the proper network. 

Below are some pointers on collecting the right information for ticket submission to NIS team.

  • If a phone powers ON then this confirms that the port used is active.   In this circumstance please collect the phone model (on the top right corner or back) and at least one of these items : MAC Address (located on the back bottom of phone) or the extension prior to case submission
  • If a port DOES NOT power on a phone this indicates the port is not active in the IT closet.  Please collect any port labeling available in the room prior to case submission.
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