IT Support in the Classroom
Please have the following information handy when calling for support in the classroom
Making the call
Using email will slow the response time. Please consider calling if you are in class!
Monitor not showing image
Ensure that the computer is on
Move the mouse or press the space bar to wake up the computer
Verify that the monitor is powered on with a light in the bottom right corner
Check to see if the power cable has come loose from the rear of the monitor
Ensure the display cables are properly seated between the computer and monitor
Projector not displaying image
Ensure you have turned on the display using the classroom control panel
Ensure that the correct input is selected
Switch to another input and back to their desired input
Internet not working
Check to see if there is a network connectivity icon in the task tray
Test multiple browsers and sites
Check to ensure that the ethernet cable is plugged into the wall
Document Camera not displaying
Ensure that the camera is on
If projecting from the podium, not the PC software, check that the current input
Check that the display cables are properly connected
Press the "int/ext" button on the camera base to switch from external input to document camera
Smart Board not aligned
Smart Board not recognizing touch input
Ensure that the Smart board is turned on. If on, the power button will show a green light
Check the connection light on the pen tray. Red or flashing red means a problem, reboot the computer
Projected image stretched on screen
Press the desired input button again to cause the projector to auto adjust.
For PC: Right click the desktop and choose Screen Resolution. Select an appropriate resolution for the screen. Normally resolution is 1280x800.
For Mac, open System Preferences and select Displays. Hold option and click on Scaled to receive a list of resolutions. Choose the appropriate resolution and close the window.
No sound from PC
Check the volume level in the task bar
Check the volume level on classroom control panel
Right click on the volume icon in the task bar and choose playback devices. Right click the default audio out and choose test.
If these do not work switch between available audio outputs and test each
Check that nothing is plugged into the headphone jack in the front of the PC.
Computer not auto-logging in
Computer is stuck on a constant reboot cycle
Please call the IT Service Desk