IT Support in the Classroom

Requesting Support

Please have the following information handy when calling for support in the classroom

Building Name
Room Number
Please call as soon as you have trouble. Our Academic Support Team can respond immediately in many cases!
Academic Support hours: 8a - 5p || Mon - Fri

Making the call

Using email will slow the response time. Please consider calling if you are in class!

Common fixes

Problem	Potential Solutions
Monitor not showing image	Ensure that the computer is on Move the mouse or press the space bar to wake up the computer Verify that the monitor is powered on with a light in the bottom right corner Check to see if the power cable has come loose from the rear of the monitor Ensure the display cables are properly seated between the computer and monitor
Projector not displaying image	Ensure you have turned on the display using the classroom control panel Ensure that the correct input is selected Switch to another input and back to their desired input
Internet not working	Check to see if there is a network connectivity icon in the task tray Test multiple browsers and sites Check to ensure that the ethernet cable is plugged into the wall
Document Camera not displaying	Ensure that the camera is on If projecting from the podium, not the PC software, check that the current input Check that the display cables are properly connected Press the "int/ext" button on the camera base to switch from external input to document camera
Smart Board not aligned	Check model of smart board If there are only two buttons, press them simultaneously and follow the on screen instructions If there are more than two buttons, there is a specified alignment button shaped like a cross-hair. Press it and follow the on screen instructions
Smart Board not recognizing touch input	Ensure that the Smart board is turned on. If on, the power button will show a green light Check the connection light on the pen tray. Red or flashing red means a problem, reboot the computer
Projected image stretched on screen	Press the desired input button again to cause the projector to auto adjust. For PC: Right click the desktop and choose Screen Resolution. Select an appropriate resolution for the screen. Normally resolution is 1280x800. For Mac, open System Preferences and select Displays. Hold option and click on Scaled to receive a list of resolutions. Choose the appropriate resolution and close the window.
No sound from PC	Check the volume level in the task bar Check the volume level on classroom control panel Right click on the volume icon in the task bar and choose playback devices. Right click the default audio out and choose test. If these do not work switch between available audio outputs and test each Check that nothing is plugged into the headphone jack in the front of the PC.
Computer not auto-logging in	Common Messages Computer has lost trust with the domain controller Incorrect password Login screen with computer name Account Locked Restart computer
Computer is stuck on a constant reboot cycle	Please call the IT Service Desk