IT Support in the Classroom

Monitor not showing image

• Ensure that the computer is on

• Move the mouse or press the space bar to wake up the computer

• Verify that the monitor is powered on with a light in the bottom right corner

• Check to see if the power cable has come loose from the rear of the monitor

• Ensure the display cables are properly seated between the computer and monitor

Projector not displaying image

• Ensure you have turned on the display using the classroom control panel

• Ensure that the correct input is selected

• Switch to another input and back to their desired input

Internet not working

• Check to see if there is a network connectivity icon in the task tray

• Test multiple browsers and sites

• Check to ensure that the ethernet cable is plugged into the wall

Document Camera not displaying

• Ensure that the camera is on

• If projecting from the podium, not the PC software, check that the current input

• Check that the display cables are properly connected

• Press the "int/ext" button on the camera base to switch from external input to document camera

Smart Board not aligned

• Check model of smart board

  • If there are only two buttons, press them simultaneously and follow the on screen instructions

  • If there are more than two buttons, there is a specified alignment button shaped like a cross-hair. Press it and follow the on screen instructions

Smart Board not recognizing touch input

• Ensure that the Smart board is turned on. If on, the power button will show a green light

• Check the connection light on the pen tray.  Red or flashing red means a problem, reboot the computer

Projected image stretched on screen

• Press the desired input button again to cause the projector to auto adjust.

• For PC: Right click the desktop and choose Screen Resolution. Select an appropriate resolution for the screen. Normally resolution is 1280x800. 

• For Mac, open System Preferences and select Displays. Hold option and click on Scaled to receive a list of resolutions. Choose the appropriate resolution and close the window.

No sound from PC

• Check the volume level in the task bar

• Check the volume level on classroom control panel

• Right click on the volume icon in the task bar and choose playback devices. Right click the default audio out and choose test.

• If these do not work switch between available audio outputs and test each

• Check that nothing is plugged into the headphone jack in the front of the PC.

Computer not auto-logging in

• Common Messages

  •  Computer has lost trust with the domain controller

  • Incorrect password

  • Login screen with computer name

  • Account Locked

• Restart computer

Computer is stuck on a constant reboot cycle

Please call the IT Service Desk