What is it?
ITS works with both departments and individuals on network connection additions or wiring and cabling modifications. There is a specific University defined process to which all UNCA faculty and staff must adhere. This process requires, first, review and approval by the Office of State Construction. When approved by state ITS and in collaboration with University Facilities Management staff, a University approved independent wiring contractor will make the requested changes. ITS networking staff also consults on all renovation and new construction projects where fiber optic or copper wiring is involved and where any data or voice networking is required.
When is it available?
Normal business hours M-F.
Who can use it?
Faculty and Staff in consultation with ITS.
How much does it cost?
Costs depend on complexity and materials/labor for departmental requests and for renovation/construction projects is part of the construction project budget.
Where to get help?
The IT Service Desk should be your first point of contact for technical assistance. Contact the Service Desk by sending an email to email@example.com or calling 828-251-6445. The IT Service Desk Self-Service Portal is also available 24 hours a day, 7 days a week. The Self-Service portal allows you to request assistance from ITS using a simple web form.
Responsible Use of Electronic Resources (Policy 7100)Information Technology Confidentiality (Policy 7103)Network Standards and Management (Policy 7203)Network Communications Standards and Practices (Policy 7206)Network and Data Security Policy (Policy 7300)Handling of Potential IT Policy Violations (Policy 7111)
Need more information? Contact the ITS Service Desk at firstname.lastname@example.org or 828-251-6445 for additional assistance.