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Virtual Infrastructure Administration

What is it?

ITS provides a VMWare-based  server and desktop virtual infrastructure to support central systems, departmental servers and end-user desktops.

When is it available?

Systems run 24/7 x 365 with the exception of upgrades, maintenance, and scheduled outages. Staff available during normal business hours or emergencies.

Who can use it?

Administration restricted to assigned ITS staff with limited access provided to departmental staff.

How much does it cost?

There is no cost associated with this service.

Where to get help?

The IT Service Desk should be your first point of contact for technical assistance. Contact the Service Desk by sending an email to or calling 828-251-6445.  The IT Service Desk Self-Service Portal is also available 24 hours a day, 7 days a week. The Self-Service portal allows you to request assistance from ITS using a simple web form.

Associated Policies

Server Standards and Management(Policy 7202)Responsible Use of Electronic Resources (Policy 7100)Information Technology Confidentiality (Policy 7103)Network Standards and Management (Policy 7203)Network Communications Standards and Practices (Policy 7206)Network and Data Security Policy (Policy 7300)Handling of Potential IT Policy Violations (Policy 7111)

More Information

Need more information?   Contact the ITS Service Desk at or 828-251-6445 for additional assistance.

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