What is it?
ITS Networking and Systems staff monitor campus intranet and external Internet using various tools and services to prevent and/or mitigate any suspicious activity, hacking and denial of service attacks or an other activity that might disrupt the integrity of the campus network or compromise any UNC Asheville resources or data. We also have affiliations with vendor partners and other ITS colleagues should additional support be required.
When is it available?
Network is monitored 24x7, 365 days a year via software tools and during normal M-F business hours by ITS staff.
Who can use it?
Monitoring is managed by ITS staff. Any suspicious activity should be reported by faculty, staff, and students via the HelpDesk as quickly as possible.
How much does it cost?
There is no cost associated with this service unless outside resources are required.
Where to get help?
The IT Service Desk should be your first point of contact for technical assistance. Contact the Service Desk by sending an email to email@example.com or calling 828-251-6445. The IT Service Desk Self-Service Portal is also available 24 hours a day, 7 days a week. The Self-Service portal allows you to request assistance from ITS using a simple web form.
Responsible Use of Electronic Resources (Policy 7100)Information Technology Confidentiality (Policy 7103)Network Standards and Management (Policy 7203)Network Communications Standards and Practices (Policy 7206)Network and Data Security Policy (Policy 7300)Handling of Potential IT Policy Violations (Policy 7111)
Need more information? Contact the ITS Service Desk at firstname.lastname@example.org or 828-251-6445 for additional assistance.