Internet Access (Wired and Wireless)
What is it?
ITS provides wired and wireless Internet connections for the campus community. Connecting to the campus network gives clients access to network resources, such as the Internet, file servers and printers, as well as shared software resources. Faculty, staff, and students have access to UNC Asheville's campus network via the networked PCs in offices and computer labs as well as via the campus wireless.
When is it available?
This service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and scheduled outages
Who can use it?
Faculty, Staff, Students and Sponsored Guest(s).
How much does it cost?
Funding for this service is managed by ITS.
Where to get help?
The IT Service Desk should be your first point of contact for technical assistance. Contact the Service Desk by sending an email to itservicedesk@unca.edu or calling 828-251-6445. The IT Service Desk Self-Service Portal is also available 24 hours a day, 7 days a week. The Self-Service portal allows you to request assistance from ITS using a simple web form.
Associated Policies
Responsible Use of Electronic Resources (Policy 7100)Information Technology Confidentiality (Policy 7103)Network Standards and Management (Policy 7203)Network Communications Standards and Practices (Policy 7206)Network and Data Security Policy (Policy 7300)Handling of Potential IT Policy Violations (Policy 7111)
More Information
Wireless Guide
Visit our Wireless Guide for information on connecting to our wireless network.
Residence Hall Network (ResNet)
UNC Asheville provides high speed Ethernet (wired) connections to the internet in the residence halls. If you are a resident student experiencing a connectivity problem in your room please contact the Housing office at 828.251.6700 or the ITS Service Desk at (itservicedesk@unca.edu).
Resident students are reminded that their activities on the ResNet are subject to the UNC Asheville Student Computing and Network Usage Policy. Downloading or sharing copyrighted material without the express consent of the copyright holder is prohibited. Examples of copyrighted material include, but are not limited to: digital music and movies, games, and other licensed software. Upon receipt of a Copyright Infringement Notice, ITS will promptly disable full Internet access to the suspect computer. Please remove all illegally downloaded and/or copyrighted material from your computer before coming to campus.