What is it?

UNC Asheville provides the majority of our phone services via a Voice Over IP (VOIP) system. This provides intra-campus calling, external local calling and long distance access.  Full line features (conferencing, call forward, etc.)  and voice mail are included. Specialty phone services (e.g. elevator phone, etc.) are also provided via the more traditional analog circuitry.

When is it available?

This service is available 24 hours a day, 7 days a week, with the exception of upgrades, maintenance, and scheduled outages.

Who can use it?

All current faculty, staff and students.

How much does it cost?

Departments are charged for long distance and shared cost of outside (PRI) circuits.

Where to get help?

The IT Service Desk should be your first point of contact for technical assistance. Contact the Service Desk by sending an email to itservicedesk@unca.edu or calling 828-251-6445.  The IT Service Desk Self-Service Portal is also available 24 hours a day, 7 days a week. The Self-Service portal allows you to request assistance from ITS using a simple web form.

Associated Policies

Responsible Use of Electronic Resources (Policy 7100)Information Technology Confidentiality (Policy 7103)Network Standards and Management (Policy 7203)Network Communications Standards and Practices (Policy 7206)Network and Data Security Policy (Policy 7300)Handling of Potential IT Policy Violations (Policy 7111)

More Information

Need more information?   Contact the ITS Service Desk at itservicedesk@unca.edu or 828-251-6445 for additional assistance.