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Backups and Disaster Recovery

What is it?

ITS provides backup and recovery of central digital resources via software tools and hardware infrastructure. Backups are run automatically on a regular schedule (usually off hours). Restoration of data is performed on request or as needed. Special backups are performed prior to system upgrades and patching as required. Disaster recovery planning is managed by ITS in conjunction with our staff, staff at the Western Data Center (WDC) and MCNC and our local internal auditor.

When is it available?

Regularly scheduled each day.

Who can use it?

Backup/recovery actions performed by ITS Systems Administration personnel. Special requests can be made by faculty and staff.

How much does it cost?

There is no cost associated with this service.

Where to get help?

The IT Service Desk should be your first point of contact for technical assistance. Contact the Service Desk by sending an email to or calling 828-251-6445.  The IT Service Desk Self-Service Portal is also available 24 hours a day, 7 days a week. The Self-Service portal allows you to request assistance from ITS using a simple web form.

Associated Policies 

Server Standards and Management(Policy 7202)Campus Electronic Resources Disaster Recovery (Policy 7207)Responsible Use of Electronic Resources (Policy 7100)Information Technology Confidentiality (Policy 7103)Network Standards and Management (Policy 7203)Network Communications Standards and Practices (Policy 7206)Network and Data Security Policy (Policy 7300)Handling of Potential IT Policy Violations (Policy 7111)

More Information

Need more information?   Contact the ITS Service Desk at or 828-251-6445 for additional assistance.

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