What is it?
ITS can install free or licensed software in a classroom or lab for your use. If the software requires a license the user must provide this information before installation can proceed. We ask that all software installs be requested 1 month before the start of any semester. In an emergency software can be installed during a semester but this can take up to 2 weeks to complete.
When is it available?
Normal Business Hours
Who can use it?
Faculty and Guest Lecturers.
How much does it cost?
There is no cost associated with this service.
Where to get help?
For emergency and immediate support in a teaching situation please call 828-251-6445 and chose option 2. The IT Service Desk should be your first point of contact for technical assistance. Contact the Service Desk by sending an email to firstname.lastname@example.org or calling 828.251.6445. The IT Service Desk Self-Service Portal is also available 24 hours a day, 7 days a week. The Self-Service portal allows a user to request assistance from ITS using a simple web form.
Associated Policies and Forms
Responsible Use of Electronic Resources (Policy 7100)User Accounts and Authorized Access (Policy 7101)Information Technology User Security (Policy 7102)Information Technology Confidentiality (Policy 7103)Information Technology Privacy (Policy 7104)Handling of Potential IT Policy Violations (Policy 7111)
Need more information? Contact the ITS Service Desk at email@example.com or 828-251-6445 for additional assistance.