ITS Service Desk Support

The IT Service Desk should be your first point of contact for technical assistance. We are operating under a modified schedule, and not currently accepting walk-in customers without a scheduled appointment. Contact the Service Desk by sending an email to helpdesk@unca.edu or calling 828-251-6445.


What is it?

ITS offers technical support to faculty and staff with university-owned computers, peripherals, and software. Technical support is assistance with computer hardware and/or software that is not functioning correctly. Technical support is not training nor is it advice on application use. It is incumbent upon each individual to be knowledgeable about and familiar with the software they need to perform their job duties. Personal equipment cannot be serviced by ITS. 

When is it available?

Due to the pandemic, we are operating under a modified schedule, and not currently accepting walk-in customers without a scheduled appointment. Current hours are:

•  Monday – Friday, 8:00am – 5:00pm

Email monitoring is used to assist users after hours, weekends, or holidays as available.  Voicemails left after hours, weekends or holidays will be returned the following business day.   The IT Service Desk Self-Service Portal is also available 24 hours a day, 7 days a week. The self-help portal will allow you to request assistance from ITS via a simple web form.

Who can use it?

Faculty and Staff

How much does it cost?

There is no cost associated with this service.

Where to get help?

The IT Service Desk should be your first point of contact for technical assistance. Contact the Service Desk by sending an email to itservicedesk@unca.edu or calling 828-251-6445.  The IT Service Desk Self-Service Portal is also available 24 hours a day, 7 days a week. The Self-Service portal allows you to request assistance from ITS using a simple web form.

Associated Policies and Forms

University-Owned Computing Technology and User Support Services (Policy 7201) Handling of Potential IT Policy Violations (Policy 7111)