# kb.unca.edu

* [Knowledge Base](https://kb.unca.edu/kb.md)
* [1098-T and Other Tax Forms](https://kb.unca.edu/kb/1098-t-and-other-tax-forms.md)
* [About Gatekeeper](https://kb.unca.edu/kb/about-gatekeeper.md)
* [About Google Drive](https://kb.unca.edu/kb/about-google-drive.md)
* [About Google Shared Drives](https://kb.unca.edu/kb/about-google-shared-drives.md)
* [About iCloud Features](https://kb.unca.edu/kb/about-icloud-features.md)
* [About Jamf Connect](https://kb.unca.edu/kb/about-jamf-connect.md)
* [About macOS Big Sur](https://kb.unca.edu/kb/about-macos-big-sur.md)
* [About Self Service](https://kb.unca.edu/kb/about-self-service.md)
* [Absence of Host](https://kb.unca.edu/kb/absence-of-host.md)
* [Abusive Behavior (Reporting During and After Zoom Meeting)](https://kb.unca.edu/kb/abusive-behavior-reporting-during-and-after-zoom-m.md)
* [Access a remote Windows desktop](https://kb.unca.edu/kb/access-a-remote-windows-desktop.md)
* [Access Office Online from a web browser](https://kb.unca.edu/kb/access-office-online-from-a-web-browser.md)
* [Access your Adobe CC faculty or staff subscription](https://kb.unca.edu/kb/access-your-adobe-cc-faculty-or-staff-subscription.md)
* [Accessibility](https://kb.unca.edu/kb/accessibility.md)
* [Accessibility Features & Settings](https://kb.unca.edu/kb/accessibility-features-settings.md)
* [Accessible Large Participant Events](https://kb.unca.edu/kb/accessible-large-participant-events.md)
* [Accessing a Delegated Email Account](https://kb.unca.edu/kb/accessing-a-delegated-email-account.md)
* [Account Login using Zoom Desktop client](https://kb.unca.edu/kb/account-login-using-zoom-desktop-client.md)
* [Account User Profile settings](https://kb.unca.edu/kb/account-user-profile-settings.md)
* [Activate Office 365 on your university Mac](https://kb.unca.edu/kb/activate-office-365-on-your-university-mac.md)
* [Activate Office 365 on your university Windows computer](https://kb.unca.edu/kb/activate-office-365-on-your-university-windows-com.md)
* [Activate your shared departmental Zoom account](https://kb.unca.edu/kb/activate-your-shared-departmental-zoom-account.md)
* [Activation steps for Zoom Licenses](https://kb.unca.edu/kb/activation-steps-for-zoom-licenses.md)
* [Add a cell phone record to your account for Bulldog Alert](https://kb.unca.edu/kb/add-a-cell-phone-record-to-your-account-for-bulldo.md)
* [Add an individual to a Hangouts Meeting](https://kb.unca.edu/kb/add-an-individual-to-a-hangouts-meeting.md)
* [Add appointment slots to your calendar](https://kb.unca.edu/kb/add-appointment-slots-to-your-calendar.md)
* [Add Hangouts Meet video conferencing to a calendar event](https://kb.unca.edu/kb/add-hangouts-meet-video-conferencing-to-a-calendar.md)
* [Adding and Managing MFA Methods](https://kb.unca.edu/kb/adding-and-managing-mfa-authentication-methods.md)
* [Adding Content to OnePort](https://kb.unca.edu/kb/adding-content-to-oneport.md)
* [Administrative Policies and Procedures](https://kb.unca.edu/kb/administrative-policies-and-procedures.md)
* [Adobe CC Shared Device Licenses](https://kb.unca.edu/kb/adobe-cc-shared-device-licenses.md)
* [Adobe Creative Cloud](https://kb.unca.edu/kb/adobe-creative-cloud.md)
* [Advanced Ricoh Functions](https://kb.unca.edu/kb/advanced-ricoh-functions.md)
* [Alertus Desktop](https://kb.unca.edu/kb/alertus-desktop.md)
* [Allow an app to record your Mac's screen](https://kb.unca.edu/kb/allow-an-app-to-record-your-mac-s-screen.md)
* [Allow an app to use your Mac's camera or microphone](https://kb.unca.edu/kb/allow-an-app-to-use-your-mac-s-camera-or-microphon.md)
* [Allow Hangouts Meet to access your camera and microphone](https://kb.unca.edu/kb/allow-hangouts-meet-to-access-your-camera-and-micr.md)
* [Allow ITS support to remotely view your screen](https://kb.unca.edu/kb/allow-its-support-to-remotely-view-your-screen.md)
* [Allowing pop-ups in macOS Web Browsers](https://kb.unca.edu/kb/allowing-pop-ups-in-macos-web-browsers.md)
* [Allowing pop-ups in Windows Web Browsers](https://kb.unca.edu/kb/allowing-pop-ups-in-windows-web-browsers.md)
* [Annotation](https://kb.unca.edu/kb/annotation.md)
* [Argos Access](https://kb.unca.edu/kb/argos-access.md)
* [Argos Reporting](https://kb.unca.edu/kb/argos-reporting.md)
* [Autodesk Software Access](https://kb.unca.edu/kb/autodesk-software-access.md)
* [Azure Multi-Factor Authentication (MFA)](https://kb.unca.edu/kb/azure-multi-factor-authentication-mfa.md)
* [Back up your files with Google Drive on macOS](https://kb.unca.edu/kb/back-up-your-files-with-google-drive-on-macos.md)
* [Back up your files with Google Drive on Windows](https://kb.unca.edu/kb/back-up-your-files-with-google-drive-on-windows.md)
* [Back up your files with Google Drive or OneDrive](https://kb.unca.edu/kb/back-up-your-files-with-google-drive-or-onedrive.md)
* [Back up your files with OneDrive on macOS](https://kb.unca.edu/kb/back-up-your-files-with-onedrive-on-macos.md)
* [Back up your files with OneDrive on Windows](https://kb.unca.edu/kb/back-up-your-files-with-onedrive-on-windows.md)
* [Backing up Firefox Bookmarks](https://kb.unca.edu/kb/backing-up-firefox-bookmarks.md)
* [Banner](https://kb.unca.edu/kb/banner.md)
* [Best Practices to Secure Meetings](https://kb.unca.edu/kb/best-practices-to-secure-meetings.md)
* [Bookmark/Favorites Backup and Migration](https://kb.unca.edu/kb/bookmark-favorites-backup-and-migration.md)
* [Breakout Room](https://kb.unca.edu/kb/breakout-room.md)
* [Broadband, Equipment and testing](https://kb.unca.edu/kb/broadband-equipment-and-testing.md)
* [Browser Extension - MFA Setup](https://kb.unca.edu/kb/browser-extension-mfa-setup.md)
* [BYOD (Bring Your Own Device) Classroom Instructions](https://kb.unca.edu/kb/byod-bring-your-own-device-classroom-instructions.md)
* [Calendar](https://kb.unca.edu/kb/calendar.md)
* [Campus Directory](https://kb.unca.edu/kb/campus-directory.md)
* [Campus Licensed Software](https://kb.unca.edu/kb/campus-licensed-software.md)
* [Canvas](https://kb.unca.edu/kb/canvas.md)
* [Canvas Support](https://kb.unca.edu/kb/canvas-support.md)
* [Change Batteries in Apple Wireless Keyboard or Mouse](https://kb.unca.edu/kb/change-batteries-in-apple-wireless-keyboard-or-mou.md)
* [Change default Azure MFA method](https://kb.unca.edu/kb/change-default-azure-mfa-method.md)
* [Change Google Group Email Settings](https://kb.unca.edu/kb/change-google-group-email-settings.md)
* [Changing User level settings](https://kb.unca.edu/kb/changing-user-level-settings.md)
* [Changing Your Office Address and Phone Number](https://kb.unca.edu/kb/changing-your-office-address-and-phone-number.md)
* [Changing Your Password while Working Remotely](https://kb.unca.edu/kb/changing-your-password-while-working-remotely.md)
* [Chat](https://kb.unca.edu/kb/chat.md)
* [Classroom Capture Troubleshooting](https://kb.unca.edu/kb/classroom-capture-troubleshooting.md)
* [Classroom Instructions](https://kb.unca.edu/kb/classroom-instructions.md)
* [Classroom Video Capture Kits](https://kb.unca.edu/kb/classroom-video-capture-kits.md)
* [Cleaning and Safety](https://kb.unca.edu/kb/cleaning-and-safety.md)
* [Cleaning university Ricoh printers](https://kb.unca.edu/kb/cleaning-university-ricoh-printers.md)
* [Cleaning your university computer](https://kb.unca.edu/kb/cleaning-your-university-computer.md)
* [Clear Browser Cache](https://kb.unca.edu/kb/clear-browser-cache.md)
* [Client Technology Refresh Program](https://kb.unca.edu/kb/client-technology-refresh-program.md)
* [Cloud Recording Audio Transcription](https://kb.unca.edu/kb/cloud-recording-audio-transcription.md)
* [Cloud Storage](https://kb.unca.edu/kb/cloud-storage.md)
* [Computer Acceptance Agreement](https://kb.unca.edu/kb/computer-acceptance-agreement.md)
* [Computer Equipment](https://kb.unca.edu/kb/computer-equipment.md)
* [Computer Refresh FAQ](https://kb.unca.edu/kb/computer-refresh-faq.md)
* [Conference Phones](https://kb.unca.edu/kb/conference-phones.md)
* [Confirm receipt of a computer](https://kb.unca.edu/kb/confirm-receipt-of-a-computer.md)
* [Confluence Free](https://kb.unca.edu/kb/confluence-free.md)
* [Connect to eduroam on a University-Provided Mac](https://kb.unca.edu/kb/connect-to-eduroam-on-a-university-provided-mac.md)
* [Connecting Laptops](https://kb.unca.edu/kb/connecting-laptops.md)
* [Connecting to Remote Support](https://kb.unca.edu/kb/connecting-to-remote-support.md)
* [Connecting to Shared Drives](https://kb.unca.edu/kb/connecting-to-shared-drives.md)
* [Connecting to Windows File Shares from macOS](https://kb.unca.edu/kb/connecting-to-windows-file-shares-from-macos.md)
* [Converting Meeting & Webinar events](https://kb.unca.edu/kb/converting-meeting-webinar-events.md)
* [Curricular Support Tools](https://kb.unca.edu/kb/curricular-support-tools.md)
* [Determining Latest Software Version Number](https://kb.unca.edu/kb/determining-latest-software-version-number.md)
* [Digital Signage - Start Here](https://kb.unca.edu/kb/digital-signage-start-here.md)
* [Digital Signage User Instructions](https://kb.unca.edu/kb/digital-signage-user-instructions.md)
* [Distance Learning Services](https://kb.unca.edu/kb/distance-learning-services.md)
* [Do I need to be logged into the Zoom App to make & receive calls?](https://kb.unca.edu/kb/do-i-need-to-be-logged-into-the-zoom-app-to-make-r.md)
* [Do I need to dial 9 or 1 to call off campus using Zoom Phone?](https://kb.unca.edu/kb/do-i-need-to-dial-9-or-1-to-call-off-campus-using-.md)
* [Drive](https://kb.unca.edu/kb/drive.md)
* [Electronically sign documents with a handwritten signature](https://kb.unca.edu/kb/electronically-sign-documents-with-a-handwritten-s.md)
* [Email](https://kb.unca.edu/kb/email.md)
* [Employee Separation - Google Data](https://kb.unca.edu/kb/employee-separation-google-data.md)
* [ePayments](https://kb.unca.edu/kb/epayments.md)
* [Esri ArcGIS Pro and Online](https://kb.unca.edu/kb/esri-arcgis-pro-and-online.md)
* [Ethernet Adapters for Apple MacBooks](https://kb.unca.edu/kb/ethernet-adapters-for-apple-macbooks.md)
* [Export Control (travel abroad)](https://kb.unca.edu/kb/export-control-travel-abroad.md)
* [Faculty/Staff Multiple Fund and Student Worker Printing](https://kb.unca.edu/kb/faculty-staff-multiple-fund-and-student-worker-pri.md)
* [Faxing](https://kb.unca.edu/kb/faxing.md)
* [FERPA Consent Procedure for webconference recording access](https://kb.unca.edu/kb/ferpa-consent-procedure-for-webconference-recordin.md)
* [File Name Best Practices](https://kb.unca.edu/kb/file-name-best-practices.md)
* [Find Me Printing](https://kb.unca.edu/kb/find-me-printing.md)
* [Find Me Printing in Labs and Classrooms](https://kb.unca.edu/kb/find-me-printing-in-labs-and-classrooms.md)
* [Finding your computer name (PC/Mac)](https://kb.unca.edu/kb/finding-your-computer-name-pc-mac.md)
* [First Time Account Claim](https://kb.unca.edu/kb/first-time-account-claim.md)
* [Fixing Out Of Date Contact Information Appearing In Google Directory Search](https://kb.unca.edu/kb/fixing-out-of-date-contact-information-appearing-i.md)
* [Forgetting non-UNC Asheville Wireless Networks](https://kb.unca.edu/kb/forgetting-non-unc-asheville-wireless-networks.md)
* [Forgot Password](https://kb.unca.edu/kb/forgot-password.md)
* [Fupload error -- Directory not found](https://kb.unca.edu/kb/fupload-error-directory-not-found.md)
* [Game Consoles & NAT (Network Address Translation)](https://kb.unca.edu/kb/game-consoles-nat-network-address-translation.md)
* [Get help](https://kb.unca.edu/kb/get-help.md)
* [Get help with Hangouts Meet](https://kb.unca.edu/kb/get-help-with-hangouts-meet.md)
* [Getting Started](https://kb.unca.edu/kb/getting-started.md)
* [GlobalProtect VPN](https://kb.unca.edu/kb/globalprotect-vpn.md)
* [Google](https://kb.unca.edu/kb/google.md)
* [Google Drive File Stream for macOS](https://kb.unca.edu/kb/google-drive-file-stream-for-macos.md)
* [Google Drive File Stream for Windows](https://kb.unca.edu/kb/google-drive-file-stream-for-windows.md)
* [Google Drive Sync Clients](https://kb.unca.edu/kb/google-drive-sync-clients.md)
* [Google Meet Quick Access](https://kb.unca.edu/kb/google-meet-quick-access.md)
* [Google Slides Instructions for Digital Signage](https://kb.unca.edu/kb/google-slides-instructions-for-digital-signage.md)
* [Google Takeout](https://kb.unca.edu/kb/google-takeout.md)
* [Google Workspace and HIPAA Compliance](https://kb.unca.edu/kb/google-workspace-and-hipaa-compliance.md)
* [Google Workspace Core Apps vs Consumer Apps](https://kb.unca.edu/kb/google-workspace-core-apps-vs-consumer-apps.md)
* [Group level meeting and recording settings](https://kb.unca.edu/kb/group-level-meeting-and-recording-settings.md)
* [Groups](https://kb.unca.edu/kb/groups.md)
* [Guest Lecturer Presentations](https://kb.unca.edu/kb/guest-lecturer-presentations.md)
* [Handling a Tech Accident](https://kb.unca.edu/kb/handling-a-tech-accident.md)
* [Hangouts Meet](https://kb.unca.edu/kb/hangouts-meet.md)
* [Helene Relief Student Loaner Setup](https://kb.unca.edu/kb/helene-relief-student-loaner-setup.md)
* [Hold and Release Printing on the MFD Fleet](https://kb.unca.edu/kb/hold-and-release-printing-on-the-mfd-fleet.md)
* [Host In-meeting Controls](https://kb.unca.edu/kb/host-in-meeting-controls.md)
* [How do I change my Zoom Phone settings in the web portal, desktop application, or mobile app?](https://kb.unca.edu/kb/how-do-i-change-my-zoom-phone-settings-in-the-web-.md)
* [How do I set up / check voicemail from a physical phone (not in the Zoom client)?](https://kb.unca.edu/kb/how-do-i-set-up-check-voicemail-from-a-physical-ph.md)
* [How to enable location services for Zoom Phone on my Mac](https://kb.unca.edu/kb/how-to-enable-location-services-for-zoom-phone-on-.md)
* [How to forward call from my Zoom phone to another phone? (Web Portal)](https://kb.unca.edu/kb/how-to-forward-call-from-my-zoom-phone-to-another-.md)
* [How to Login to OnePort](https://kb.unca.edu/kb/how-to-login-to-oneport.md)
* [How to Retrieve Forgotten Alumni and Retirement Password](https://kb.unca.edu/kb/how-to-retrieve-forgotten-alumni-and-retirement-pa.md)
* [How to setup a standard voicemail greeting for Zoom Phone](https://kb.unca.edu/kb/how-to-setup-a-standard-voicemail-greeting-for-zoo.md)
* [How to Use the Phish Alert Button](https://kb.unca.edu/kb/how-to-use-the-phish-alert-button.md)
* [How will I be notified of voicemail messages?](https://kb.unca.edu/kb/how-will-i-be-notified-of-voicemail-messages.md)
* [Hybrid Classroom Equipment Operation](https://kb.unca.edu/kb/hybrid-classroom-equipment-operation.md)
* [Immersive View (Background)](https://kb.unca.edu/kb/immersive-view-background.md)
* [Information Security](https://kb.unca.edu/kb/information-security.md)
* [Install Office 365 on a personally-owned computer](https://kb.unca.edu/kb/install-office-365-on-a-personally-owned-computer.md)
* [Install Office 365 on an iOS or Android device](https://kb.unca.edu/kb/install-office-365-on-an-ios-or-android-device.md)
* [Install PaperCut on your Mac](https://kb.unca.edu/kb/install-papercut-on-your-mac.md)
* [Install VMware Horizon Client on your personal computer](https://kb.unca.edu/kb/install-vmware-horizon-client-on-your-personal-com.md)
* [Installation of Zoom Software](https://kb.unca.edu/kb/installation-of-zoom-software.md)
* [Installing Software and Updates via Software Center](https://kb.unca.edu/kb/installing-software-and-updates-via-software-cente.md)
* [Installing Software Updates](https://kb.unca.edu/kb/installing-software-updates.md)
* [Instructions for Departed Employee Equipment Dropoffs](https://kb.unca.edu/kb/instructions-for-departed-employee-equipment-dropo.md)
* [Instructions for employee service appointments](https://kb.unca.edu/kb/instructions-for-employee-service-appointments.md)
* [Integrated Scanning](https://kb.unca.edu/kb/integrated-scanning.md)
* [Interactive Video Conference Support](https://kb.unca.edu/kb/interactive-video-conference-support.md)
* [Internet Bandwidth Management](https://kb.unca.edu/kb/internet-bandwidth-management.md)
* [IPTV](https://kb.unca.edu/kb/iptv.md)
* [IT Support in the Classroom](https://kb.unca.edu/kb/it-support-in-the-classroom.md)
* [Java Security Exceptions (when Banner/WebFocus doesn't load)](https://kb.unca.edu/kb/java-security-exceptions-when-banner-webfocus-does.md)
* [Join a Hangouts meeting](https://kb.unca.edu/kb/join-a-hangouts-meeting.md)
* [Joining Meetings](https://kb.unca.edu/kb/joining-meetings.md)
* [Keeping Zoom updated on macOS](https://kb.unca.edu/kb/keeping-zoom-updated-on-macos.md)
* [Keeping Zoom updated on Windows](https://kb.unca.edu/kb/keeping-zoom-updated-on-windows.md)
* [Keeping Zoom updated on Windows devices](https://kb.unca.edu/kb/keeping-zoom-updated-on-windows-devices.md)
* [Labs and Classroom](https://kb.unca.edu/kb/labs-and-classroom.md)
* [List of Labs and Classrooms](https://kb.unca.edu/kb/list-of-labs-and-classrooms.md)
* [Live Transcription](https://kb.unca.edu/kb/live-transcription.md)
* [Locating your university device's Property Tag](https://kb.unca.edu/kb/locating-your-university-device-s-property-tag.md)
* [Logging into UNCA Email](https://kb.unca.edu/kb/logging-into-unca-email.md)
* [Login to PaperCut on a Multi-Function Device](https://kb.unca.edu/kb/login-to-papercut-on-a-multi-function-device.md)
* [Logout of PaperCut on a Multi-Function Device](https://kb.unca.edu/kb/logout-of-papercut-on-a-multi-function-device.md)
* [Mac](https://kb.unca.edu/kb/mac.md)
* [Mac Malware, Pop-ups and Adware](https://kb.unca.edu/kb/mac-malware-pop-ups-and-adware.md)
* [Mac Printer Troubleshooting](https://kb.unca.edu/kb/mac-printer-troubleshooting.md)
* [macOS App Catalog](https://kb.unca.edu/kb/macos-app-catalog.md)
* [macOS Security Updates](https://kb.unca.edu/kb/macos-security-updates.md)
* [Mail Merge: What is it and how to use it?](https://kb.unca.edu/kb/mail-merge-what-is-it-and-how-to-use-it.md)
* [Make Gmail your default email client](https://kb.unca.edu/kb/make-gmail-your-default-email-program.md)
* [Manage your Office 365 installations](https://kb.unca.edu/kb/manage-your-office-365-installations.md)
* [Managing Printers on your Mac](https://kb.unca.edu/kb/managing-printers-on-your-mac.md)
* [Map User Documents and Department Shares on a Classroom Computer](https://kb.unca.edu/kb/map-user-documents-and-department-shares-on-a-clas.md)
* [Maps](https://kb.unca.edu/kb/maps.md)
* [Mathematica Installation and Licensing](https://kb.unca.edu/kb/mathematica-installation-and-licensing.md)
* [Matlab Campus License](https://kb.unca.edu/kb/matlab-campus-license.md)
* [Meeting Use to Replicate a Webinar](https://kb.unca.edu/kb/meeting-use-to-replicate-a-webinar.md)
* [Mersive Solstice Wireless Display Connection](https://kb.unca.edu/kb/mersive-solstice-wireless-display-connection.md)
* [MFA - New Phone](https://kb.unca.edu/kb/mfa-new-phone.md)
* [MFA - Notifications](https://kb.unca.edu/kb/mfa-notifications.md)
* [Microsoft](https://kb.unca.edu/kb/microsoft.md)
* [Minitab Online and Desktop Access Instructions](https://kb.unca.edu/kb/minitab-online-access-instructions.md)
* [Mirror Display to Projector or Secondary Monitor](https://kb.unca.edu/kb/mirror-display-to-projector-or-secondary-monitor.md)
* [Move files from a Windows file share to a Google Shared Drive](https://kb.unca.edu/kb/move-files-from-a-windows-file-share-to-a-google-s.md)
* [Multi-Factor Authentication](https://kb.unca.edu/kb/multi-factor-authentication.md)
* [Navigating Gmail](https://kb.unca.edu/kb/navigating-gmail.md)
* [Network troubleshooting](https://kb.unca.edu/kb/network-troubleshooting.md)
* [Networking and Phones](https://kb.unca.edu/kb/networking-and-phones.md)
* [New Faculty and Staff password creation](https://kb.unca.edu/kb/new-faculty-and-staff-password-creation.md)
* [New Faculty Technology Guide](https://kb.unca.edu/kb/new-faculty-guide.md)
* [New OnePort FAQ](https://kb.unca.edu/kb/new-oneport-faq.md)
* [New Staff Technology Guide](https://kb.unca.edu/kb/new-staff-guide.md)
* [New Student Technology Guide](https://kb.unca.edu/kb/new-student-guide.md)
* [Newly Admitted Student Password Creation](https://kb.unca.edu/kb/newly-admitted-student-password-creation.md)
* [No Image on Desktop Monitor](https://kb.unca.edu/kb/no-image-on-desktop-monitor.md)
* [Non Agency VPN](https://kb.unca.edu/kb/non-agency-vpn.md)
* [Non-User Email (Generic Accounts)](https://kb.unca.edu/kb/non-user-email-generic-accounts.md)
* [Non-verbal Feedback & Emoticons](https://kb.unca.edu/kb/non-verbal-feedback-emoticons.md)
* [NY Times Faculty/Staff/Student login](https://kb.unca.edu/kb/ny-times-faculty-staff-student-login.md)
* [OBS Aspect Ratio Guide](https://kb.unca.edu/kb/obs-aspect-ratio-guide.md)
* [OBS Quick Start Guide](https://kb.unca.edu/kb/obs-quick-start-guide.md)
* [OBS Studio Overview Guide](https://kb.unca.edu/kb/obs-studio-overview-guide.md)
* [Office 2013](https://kb.unca.edu/kb/office-2013.md)
* [Office 365](https://kb.unca.edu/kb/office-365.md)
* [Office Activation](https://kb.unca.edu/kb/office-activation.md)
* [OnePort](https://kb.unca.edu/kb/oneport.md)
* [OnePort Mobile App](https://kb.unca.edu/kb/oneport-mobile-app.md)
* [Open Broadcaster Studio](https://kb.unca.edu/kb/open-broadcaster-studio.md)
* [Organization Suggestions](https://kb.unca.edu/kb/organization-suggestions.md)
* [PaperCut](https://kb.unca.edu/kb/papercut.md)
* [PaperCut Charging](https://kb.unca.edu/kb/papercut-charging.md)
* [Papercut Community Cards in Ramsey Library](https://kb.unca.edu/kb/papercut-community-cards-in-ramsey-library.md)
* [Papercut in Computer Labs](https://kb.unca.edu/kb/papercut-in-computer-labs.md)
* [Participant In-meeting Controls](https://kb.unca.edu/kb/participant-in-meeting-controls.md)
* [Participant Roles](https://kb.unca.edu/kb/participant-roles.md)
* [Passwordless Sign In](https://kb.unca.edu/kb/passwordless-sign-in.md)
* [Pay for Print with Papercut](https://kb.unca.edu/kb/pay-for-print-with-papercut.md)
* [Phishing vs. Spam](https://kb.unca.edu/kb/phishing-vs-spam.md)
* [Polling](https://kb.unca.edu/kb/polling.md)
* [Preferred First Name FAQ](https://kb.unca.edu/kb/preferred-first-name-faq.md)
* [Present content during a Hangouts Meeting](https://kb.unca.edu/kb/present-content-during-a-hangouts-meeting.md)
* [Printing](https://kb.unca.edu/kb/printing.md)
* [Printing with your Rockycard and Papercut](https://kb.unca.edu/kb/printing-with-your-rockycard-and-papercut.md)
* [Program Details and Frequently Asked Questions](https://kb.unca.edu/kb/program-details-and-frequently-asked-questions.md)
* [Proxy Access](https://kb.unca.edu/kb/proxy-access.md)
* [Ramsey Library 001 Guide to Smart Classroom Technology](https://kb.unca.edu/kb/ramsey-library-001-guide-to-smart-classroom-techno.md)
* [Real-Time Presence in Google Drive File Stream](https://kb.unca.edu/kb/real-time-presence-in-google-drive-file-stream.md)
* [Record a Hangouts meeting](https://kb.unca.edu/kb/record-a-hangouts-meeting.md)
* [Recover Lost or Deleted Files](https://kb.unca.edu/kb/recover-lost-or-deleted-files.md)
* [Remote Support](https://kb.unca.edu/kb/remote-support.md)
* [Remote Support on macOS](https://kb.unca.edu/kb/remote-support-on-macos.md)
* [Remote Support on Windows](https://kb.unca.edu/kb/remote-support-on-windows.md)
* [Remote Virtual Desktops](https://kb.unca.edu/kb/remote-virtual-desktops.md)
* [Remove old phone from MFA system](https://kb.unca.edu/kb/remove-old-phone-from-mfa-system.md)
* [Remove unwanted ads, pop-ups, and notifications from Google Chrome on macOS](https://kb.unca.edu/kb/remove-unwanted-ads-pop-ups-and-notifications-from.md)
* [Remove unwanted Edge notifications](https://kb.unca.edu/kb/remove-unwanted-edge-notifications.md)
* [Renew your license for an existing install of SPSS on your personal device](https://kb.unca.edu/kb/renew-your-license-for-an-existing-install-of-spss.md)
* [Report abuse](https://kb.unca.edu/kb/report-abuse.md)
* [Reporting (Obtaining participant information)](https://kb.unca.edu/kb/reporting-obtaining-participant-information.md)
* [Request a new ethernet port/drop](https://kb.unca.edu/kb/request-a-new-ethernet-port-drop.md)
* [Request access to a shared drive](https://kb.unca.edu/kb/request-access-to-a-shared-drive.md)
* [Reserving Labs](https://kb.unca.edu/kb/reserving-labs.md)
* [reset.unca.edu -- Password Utility](https://kb.unca.edu/kb/reset-unca-edu-password-utility.md)
* [Resetting Privacy Consent Decisions](https://kb.unca.edu/kb/resetting-privacy-consent-decisions.md)
* [Resetting your UNCA password](https://kb.unca.edu/kb/resetting-your-unca-password.md)
* [Restart a Ricoh Printer](https://kb.unca.edu/kb/restart-a-ricoh-printer.md)
* [Return leased assets for your Computer Refresh](https://kb.unca.edu/kb/return-leased-assets.md)
* [Rhoades Robinson 112 Guide to Smart Classroom Technology](https://kb.unca.edu/kb/rhoades-robinson-112-guide-to-smart-classroom-tech.md)
* [RockyCard](https://kb.unca.edu/kb/rockycard.md)
* [RRO 125 Hybrid Camera and Mic Operation](https://kb.unca.edu/kb/rro-125-hybrid-camera-and-mic-operation.md)
* [Schedule a meeting by viewing a person's availability](https://kb.unca.edu/kb/schedule-a-meeting-by-viewing-a-person-s-availabil.md)
* [Scheduling a meeting with registration](https://kb.unca.edu/kb/scheduling-a-meeting-with-registration.md)
* [Scheduling Multiple Meetings](https://kb.unca.edu/kb/scheduling-multiple-meetings.md)
* [Scheduling Requests](https://kb.unca.edu/kb/scheduling-requests.md)
* [Scheduling Zoom Meeting sessions](https://kb.unca.edu/kb/scheduling-zoom-meeting-sessions.md)
* [Set your working hours](https://kb.unca.edu/kb/set-your-working-hours.md)
* [Setup and usage instructions for VMware Horizon Client](https://kb.unca.edu/kb/setup-and-usage-instructions-for-vmware-horizon-cl.md)
* [Show Class List with Photos](https://kb.unca.edu/kb/show-class-list-with-photos.md)
* [Smart Board Troubleshooting](https://kb.unca.edu/kb/smart-board-troubleshooting.md)
* [Social distancing during service interactions](https://kb.unca.edu/kb/social-distancing-during-service-interactions.md)
* [SoftDocs - Auto Launch and AutoFile](https://kb.unca.edu/kb/softdocs-auto-launch-and-autofile.md)
* [SPSS Statistics](https://kb.unca.edu/kb/spss-statistics.md)
* [Start a Hangouts Meet call from Chat](https://kb.unca.edu/kb/start-a-hangouts-meet-call-from-chat.md)
* [Start a new Hangouts Meet meeting](https://kb.unca.edu/kb/start-a-new-hangouts-meet-meeting.md)
* [Student Personal Computer Recommendations](https://kb.unca.edu/kb/student-personal-computer-recommendations.md)
* [Student Records](https://kb.unca.edu/kb/student-records.md)
* [Support for Consumer Networked Devices](https://kb.unca.edu/kb/support-for-consumer-networked-devices.md)
* [Support for Enterprise Applications services](https://kb.unca.edu/kb/support-for-enterprise-applications-services.md)
* [SURE GLX D4 Wireless Lapel Mic Detailed Instructions](https://kb.unca.edu/kb/sure-glx-d4-wireless-lapel-mic-detailed-instructio.md)
* [Surplus Equipment Process](https://kb.unca.edu/kb/surplus-equipment-process.md)
* [Sync Center - sync files without errors or conflicts](https://kb.unca.edu/kb/sync-center-sync-files-without-errors-or-conflicts.md)
* [TEAL (Technology Enabled Active Learning) Classroom Instructions](https://kb.unca.edu/kb/teal-technology-enabled-active-learning-classroom-.md)
* [Terms of Service](https://kb.unca.edu/kb/terms-of-service.md)
* [Testing Audio Equipment](https://kb.unca.edu/kb/testing-audio-equipment.md)
* [Testing Camera Devices](https://kb.unca.edu/kb/testing-camera-devices.md)
* ["This plug-in is not supported" displays when trying to access Banner in Chrome](https://kb.unca.edu/kb/this-plug-in-is-not-supported-displays-when-trying.md)
* [Training resources for Office 365](https://kb.unca.edu/kb/training-resources-for-office-365.md)
* [Transitioning from classic Hangouts to Chat](https://kb.unca.edu/kb/transitioning-from-classic-hangouts-to-chat.md)
* [Trello Free](https://kb.unca.edu/kb/trello-free.md)
* [Troubleshooting Common Issues in Labs and Classroom](https://kb.unca.edu/kb/troubleshooting-common-issues-in-labs-and-classroo.md)
* [Troubleshooting Keychain Issues](https://kb.unca.edu/kb/troubleshooting-keychain-issues.md)
* [Unable to view output data from Banner](https://kb.unca.edu/kb/unable-to-view-output-data-from-banner.md)
* [UNCA Onboarding Guides](https://kb.unca.edu/kb/unca-onboarding-guides.md)
* [Understanding App Updates on your Mac](https://kb.unca.edu/kb/understanding-app-updates-on-your-mac.md)
* [Understanding Privacy Controls](https://kb.unca.edu/kb/understanding-privacy-controls.md)
* [Unsubscribe from Email List](https://kb.unca.edu/kb/unsubscribe-from-email-list.md)
* [Unsubscribing from a Building Email List](https://kb.unca.edu/kb/unsubscribing-from-a-building-email-list.md)
* [Update Windows Group Policy](https://kb.unca.edu/kb/update-windows-group-policy.md)
* [Updating Software Center inventory](https://kb.unca.edu/kb/updating-software-center-inventory.md)
* [Upgrade your university computer to Microsoft Office 365](https://kb.unca.edu/kb/upgrade-your-university-computer-to-microsoft-offi.md)
* [USB Tabletop Microphone Configuration C-Media CAD U7](https://kb.unca.edu/kb/usb-tabletop-microphone-configuration-c-media-cad-.md)
* [Use Hangouts Meet on your smartphone or mobile device](https://kb.unca.edu/kb/use-hangouts-meet-on-your-smartphone-or-mobile-dev.md)
* [Use of Alternative Host & Scheduling Privilege](https://kb.unca.edu/kb/use-of-alternative-host-scheduling-privilege.md)
* [Use your voice to interact with your Windows or macOS device](https://kb.unca.edu/kb/use-your-voice-to-interact-with-your-windows-or-ma.md)
* [Using Features](https://kb.unca.edu/kb/using-features.md)
* [Using Functions](https://kb.unca.edu/kb/using-functions.md)
* [Using Microsoft AutoUpdate on macOS](https://kb.unca.edu/kb/using-microsoft-autoupdate-on-macos.md)
* [Using the Device Features of the MFD Fleet](https://kb.unca.edu/kb/using-the-device-features-of-the-mfd-fleet.md)
* [Using the "Windows 11 In-Place Upgrade"](https://kb.unca.edu/kb/using-the-windows-in-place-upgrade.md)
* [Using UNC Asheville Email Accounts](https://kb.unca.edu/kb/using-unc-asheville-email-accounts.md)
* [Utilization Policies & Procedures:](https://kb.unca.edu/kb/utilization-policies-procedures.md)
* [Virtual Background](https://kb.unca.edu/kb/virtual-background.md)
* [VPN - Remote Access](https://kb.unca.edu/kb/vpn-remote-access.md)
* [Waiting Room](https://kb.unca.edu/kb/waiting-room.md)
* [Web Conferencing](https://kb.unca.edu/kb/web-conferencing.md)
* [Webinar and Large Meeting platforms](https://kb.unca.edu/kb/webinar-and-large-meeting-platforms.md)
* [WebPrint](https://kb.unca.edu/kb/webprint.md)
* [What is a softphone?](https://kb.unca.edu/kb/what-is-a-softphone.md)
* [When do you need VPN?](https://kb.unca.edu/kb/when-do-you-need-vpn.md)
* [Whiteboard](https://kb.unca.edu/kb/whiteboard.md)
* [Will Zoom Phone ring if my computer is locked?](https://kb.unca.edu/kb/will-zoom-phone-ring-if-my-computer-is-locked.md)
* [Windows 10 End of Life](https://kb.unca.edu/kb/windows-10-end-of-life.md)
* [Windows App Catalog](https://kb.unca.edu/kb/windows-app-catalog.md)
* [Working Remotely](https://kb.unca.edu/kb/working-remotely.md)
* [Working with the IT Service Desk](https://kb.unca.edu/kb/working-with-the-it-service-desk.md)
* [Xbox Game Bar](https://kb.unca.edu/kb/xbox-game-bar.md)
* [Yealink T33G](https://kb.unca.edu/kb/yealink-t33g.md)
* [Yealink T54W](https://kb.unca.edu/kb/yealink-t54w.md)
* [Yealink UH35 USB Wired Headset](https://kb.unca.edu/kb/yealink-uh35-usb-wired-headset.md)
* [Yealink W73P DECT Phone System](https://kb.unca.edu/kb/yealink-w73p-dect-phone-system.md)
* [YouTube](https://kb.unca.edu/kb/youtube.md)
* [Zoom Audio Issue - Speaker Works Everywhere Except in Zoom](https://kb.unca.edu/kb/zoom-audio-issue-speaker-works-everywhere-except-i.md)
* [Zoom from within SmartClassrooms](https://kb.unca.edu/kb/zoom-from-within-smartclassrooms.md)
* [Zoom License Activation & Use](https://kb.unca.edu/kb/zoom-license-activation-use.md)
* [Zoom License Utilization](https://kb.unca.edu/kb/zoom-license-utilization.md)
* [Zoom Meeting Functions](https://kb.unca.edu/kb/zoom-meeting-functions.md)
* [Zoom Meeting Getting started](https://kb.unca.edu/kb/zoom-meeting-getting-started.md)
* [Zoom Phone - Desktop App](https://kb.unca.edu/kb/zoom-phone-desktop-app.md)
* [Zoom Phone - Mobile App](https://kb.unca.edu/kb/zoom-phone-mobile-app.md)
* [Zoom Phone - Physical Phone](https://kb.unca.edu/kb/zoom-phone-physical-phone.md)
* [Zoom Phone - Web Portal](https://kb.unca.edu/kb/zoom-phone-web-portal.md)
* [Zoom Phones](https://kb.unca.edu/kb/zoom-phones.md)
* [Zoom Phones - Auto-Attendant Management](https://kb.unca.edu/kb/zoom-phones-auto-attendant-management.md)
* [Zoom Phones - Call Queue Administration](https://kb.unca.edu/kb/zoom-phones-call-queue-administration.md)
* [Zoom Phones - FAQ](https://kb.unca.edu/kb/zoom-phones-faq.md)
* [Zoom Phones - Fax](https://kb.unca.edu/kb/zoom-phones-fax.md)
* [Zoom Phones - Initial Setup](https://kb.unca.edu/kb/zoom-phones-initial-setup.md)
* [Zoom Phones - Opt In or Opt Out of a Call Queue in Zoom Phone](https://kb.unca.edu/kb/zoom-phones-opt-in-or-opt-out-of-a-call-queue-in-z.md)
* [Zoom Phones - Physical Phones](https://kb.unca.edu/kb/zoom-phones-physical-phones.md)
* [Zoom Phones - Shared Line Management](https://kb.unca.edu/kb/zoom-phones-shared-line-management.md)
* [Zoom Phones - SMS](https://kb.unca.edu/kb/zoom-phones-sms.md)
* [Zoom Phones Virtual Training](https://kb.unca.edu/kb/zoom-phones-virtual-training.md)
* [Zoom Physical Phone Ordering Guide](https://kb.unca.edu/kb/zoom-physical-phone-ordering-guide.md)
* [Zoom Recording - Adding links to Moodle LMS](https://kb.unca.edu/kb/zoom-recording-adding-links-to-moodle-lms.md)
* [Zoom Recording - Cloud File Retention](https://kb.unca.edu/kb/zoom-recording-cloud-file-retention.md)
* [Zoom Recording - Downloading Cloud Recordings](https://kb.unca.edu/kb/zoom-recording-downloading-cloud-recordings.md)
* [Zoom Recording - Options and Recording Management](https://kb.unca.edu/kb/zoom-recording-options-and-recording-management.md)
* [Zoom Recording playback range trimming](https://kb.unca.edu/kb/zoom-recording-playback-range-trimming.md)
* [Zoom Recording - Recovering Deleted Cloud Recordings](https://kb.unca.edu/kb/zoom-recording-recovering-deleted-cloud-recordings.md)
* [Zoom Recording to 'Cloud Recording' servers](https://kb.unca.edu/kb/zoom-recording-to-cloud-recording-servers.md)
* [Zoom Recording to 'Local Computer'](https://kb.unca.edu/kb/zoom-recording-to-local-computer.md)
* [Zoom Recording Troubleshooting - Local Recording Conversion](https://kb.unca.edu/kb/zoom-recording-troubleshooting-local-recording-con.md)
* [Zoom Scheduler](https://kb.unca.edu/kb/zoom-scheduler.md)
* [Zoom Technical Support Contact](https://kb.unca.edu/kb/zoom-technical-support-contact.md)
* [Zoom Video Communication](https://kb.unca.edu/kb/zoom-video-communication.md)
* [Zoom Video Communications, Inc. Terms of Service](https://kb.unca.edu/kb/zoom-video-communications-inc-terms-of-service.md)
* [Zoom Video Display Layouts](https://kb.unca.edu/kb/zoom-video-display-layouts.md)
* [Zoom Webinar - Getting Started](https://kb.unca.edu/kb/zoom-webinar-getting-started.md)
* [ITS Phishing Alerts](https://kb.unca.edu/phishing.md)
* [Faculty Evaluation](https://kb.unca.edu/phishing/faculty-evaluation.md)
* [IT Support shared "Faculty Evaluation Transcript (1)" with you.](https://kb.unca.edu/phishing/it-support-shared-faculty-evaluation-transcript-1-.md)
* [Known Phishing Examples](https://kb.unca.edu/phishing/known-phishing-examples.md)
* [None or "Hello are you available?"](https://kb.unca.edu/phishing/none-or-hello-are-you-available.md)
* [Quick request (2020-04-03)](https://kb.unca.edu/phishing/quick-request-2020-04-03.md)
* [\[SQUARESPACE\]: Unable to process billing](https://kb.unca.edu/phishing/squarespace-unable-to-process-billing.md)
* [TSERS Review for University of North Carolina Asheville Employees](https://kb.unca.edu/phishing/tsers-review-for-university-of-north-carolina-ashe.md)
* [Uptick in phishing emails](https://kb.unca.edu/phishing/uptick-in-phishing-emails.md)
* [About ITS Service Catalog](https://kb.unca.edu/catalog.md)
* [Academic Labs and Smart Classrooms Software](https://kb.unca.edu/catalog/academic-labs-and-smart-classrooms-software.md)
* [Account and Identity Management](https://kb.unca.edu/catalog/account-and-identity-management.md)
* [Application Assessment & Development](https://kb.unca.edu/catalog/application-assessment-development.md)
* [Audio-Visual Systems](https://kb.unca.edu/catalog/audio-visual-systems.md)
* [Backups and Disaster Recovery](https://kb.unca.edu/catalog/backups-and-disaster-recovery.md)
* [Banner Access Accounts](https://kb.unca.edu/catalog/banner-access-accounts.md)
* [Banner Custom Reporting](https://kb.unca.edu/catalog/banner-custom-reporting.md)
* [Banner ERP System](https://kb.unca.edu/catalog/banner-erp-system.md)
* [Banner Workflow Development](https://kb.unca.edu/catalog/banner-workflow-development.md)
* [Campus Licensed Software](https://kb.unca.edu/catalog/campus-licensed-software.md)
* [Campus Networking and Telephony](https://kb.unca.edu/catalog/campus-networking-and-telephony.md)
* [Campus Telephone Systems](https://kb.unca.edu/catalog/campus-telephone-systems.md)
* [Central Systems Administration](https://kb.unca.edu/catalog/central-systems-administration.md)
* [Clean Address](https://kb.unca.edu/catalog/clean-address.md)
* [Client Technology Refresh Program](https://kb.unca.edu/catalog/client-technology-refresh-program.md)
* [Computer Access (Security) Accounts](https://kb.unca.edu/catalog/computer-access-security-accounts.md)
* [Computer Administrative Access Policy](https://kb.unca.edu/catalog/computer-administrative-access-policy.md)
* [Consulting Services](https://kb.unca.edu/catalog/consulting-services.md)
* [Custom Web Development](https://kb.unca.edu/catalog/custom-web-development.md)
* [Desktop and Laptop Management](https://kb.unca.edu/catalog/desktop-and-laptop-management.md)
* [Desktop, Laptop, and Mobile Device Support](https://kb.unca.edu/catalog/desktop-laptop-and-mobile-device-support.md)
* [Email Accounts](https://kb.unca.edu/catalog/email-accounts.md)
* [Enterprise Business Systems (Banner)](https://kb.unca.edu/catalog/enterprise-business-systems-banner.md)
* [Fax Services](https://kb.unca.edu/catalog/fax-services.md)
* [Google Suite for Education](https://kb.unca.edu/catalog/google-suite-for-education.md)
* [Help and Support](https://kb.unca.edu/catalog/help-and-support.md)
* [Internet Access (Wired and Wireless)](https://kb.unca.edu/catalog/internet-access-wired-and-wireless.md)
* [IT Purchasing Assistance](https://kb.unca.edu/catalog/it-purchasing-assistance.md)
* [ITS Service Desk Support](https://kb.unca.edu/catalog/its-service-desk-support.md)
* [Lab and Classroom Infrastructure Support](https://kb.unca.edu/catalog/lab-and-classroom-infrastructure-support.md)
* [Mobile Device Management (MDM)](https://kb.unca.edu/catalog/mobile-device-management-mdm.md)
* [Multi-Function Device Management](https://kb.unca.edu/catalog/multi-function-device-management.md)
* [Network Printing](https://kb.unca.edu/catalog/network-printing.md)
* [Network Security Monitoring](https://kb.unca.edu/catalog/network-security-monitoring.md)
* [OneCard ID Card](https://kb.unca.edu/catalog/onecard-id-card.md)
* [OnePort](https://kb.unca.edu/catalog/oneport.md)
* [Printing, Copying, and Faxing](https://kb.unca.edu/catalog/printing-copying-and-faxing.md)
* [Remote Secure Data Access (VPN)](https://kb.unca.edu/catalog/remote-secure-data-access-vpn.md)
* [Storage (SAN) Systems Administration](https://kb.unca.edu/catalog/storage-san-systems-administration.md)
* [Systems Administration](https://kb.unca.edu/catalog/systems-administration.md)
* [University Ricoh Copier/Printer Fleet](https://kb.unca.edu/catalog/university-ricoh-copier-printer-fleet.md)
* [Virtual Desktop Infrastructure (VDI)](https://kb.unca.edu/catalog/virtual-desktop-infrastructure-vdi.md)
* [Virtual Infrastructure Administration](https://kb.unca.edu/catalog/virtual-infrastructure-administration.md)
* [Web Content Management (Drupal)](https://kb.unca.edu/catalog/web-content-management-drupal.md)
* [Web Development](https://kb.unca.edu/catalog/web-development.md)
* [Web Site Development](https://kb.unca.edu/catalog/web-site-development.md)
* [Wiring and Cabling Services](https://kb.unca.edu/catalog/wiring-and-cabling-services.md)
* [UNC Asheville Wireless Guide](https://kb.unca.edu/wireless.md)
* [Connect to Eduroam on Android](https://kb.unca.edu/wireless/connect-to-eduroam-on-android.md)
* [Connect to eduroam on Chrome OS](https://kb.unca.edu/wireless/connect-to-eduroam-on-chrome-os.md)
* [Connect to eduroam on iPhone, iPad or iPod](https://kb.unca.edu/wireless/connect-to-eduroam-on-iphone-ipad-or-ipod.md)
* [Connect to eduroam on Mac OS X](https://kb.unca.edu/wireless/connect-to-eduroam-on-mac-os-x.md)
* [Connect to eduroam on Windows](https://kb.unca.edu/wireless/connect-to-eduroam-on-windows.md)
* [Connecting to UNCA Guest](https://kb.unca.edu/wireless/connecting-to-unca-guest-draft.md)
* [Eduroam Connection Resources](https://kb.unca.edu/wireless/eduroam-connection-resources.md)
* [FAQ](https://kb.unca.edu/wireless/faq.md)
* [How to Find Your MAC Address](https://kb.unca.edu/wireless/how-to-find-your-mac-address.md)
* [Manually configure Eduroam connection on Windows](https://kb.unca.edu/wireless/manually-configure-eduroam-connection-on-windows.md)
* [Working Remotely Home](https://kb.unca.edu/remote.md)