---
language: "en"
---
# Knowledge Base
The ITS Knowledge Base contains guides, tips, and many other resources to help you navigate technology during your time at UNC Asheville! Use the below links to access our frequently asked questions. The menu on the left will show you everything the knowledge base has to offer!
|------------------------------------------------------------------------|---|---|---------------------------------------------|
| [Newly admitted student](https://kb.unca.edu/kb/new-student-guide.md) | [New faculty member](https://kb.unca.edu/kb/new-faculty-guide.md) || [New staff member](https://kb.unca.edu/kb/new-staff-guide.md) |
| [Multi-Factor Authentication (MFA)](https://kb.unca.edu/kb/multi-factor-authentication.md) || [Requesting classroom IT assistance](https://kb.unca.edu/kb/it-support-in-the-classroom.md) ||
| [Create your password](https://kb.unca.edu/kb/new-faculty-and-staff-password-creation.md) | [Wi-Fi and campus networks](https://kb.unca.edu/wireless.md) || [Software](https://kb.unca.edu/kb/campus-licensed-software.md) |
| [Your university issued device](https://kb.unca.edu/kb/computer-equipment.md) || [Storage](https://kb.unca.edu/kb/cloud-storage.md) ||
| [Forgot Password](https://kb.unca.edu/kb/forgot-password.md) | [Printing](https://kb.unca.edu/kb/printing.md) || [University email](https://kb.unca.edu/kb/navigating-gmail.md) |
## Need more help?
* Contact the [ITS Service Desk](https://kb.unca.edu/catalog/its-service-desk-support).
M - Th: 8a - 7p
Friday: 8a - 5p
Sunday 1p - 7p
### [**View the ITS Newsletter!**](https://its.unca.edu/meet-us/newsletter/)
Set up your Multi-Factor Authentication today! Visit our guide.
[Adding and Managing MFA Methods](https://kb.unca.edu/kb/adding-and-managing-mfa-authentication-methods.md)
---
language: "en"
---
# 1098-T and Other Tax Forms
The Office of Student Accounts handles the disbursement of 1098Ts
## 1098-T Forms
**Current students** may use OnePort
* Use this link - instructions half way down page
*
**Former students** can go to this link from Student Accounts to request a new form:
[Request Reprint of 1098-T form](https://docs.google.com/a/unca.edu/forms/d/1fX6y4ZZbg5Xga-id5GPCZhlyEQutPBebK3KT5nqysWk/viewform)
### W-2s and other Employee / Student Assistant tax forms
The Payroll department handles W-2 tax form requests.
**Current student assistants and employees** may use One Port to retrieve their W-2 forms
* Oneport \> Employment \> Main Menu \> Tax Forms \> W-2 and Wage Statements \> Fill out required selections.
**Former student assistants and employees**will need to contact Payroll to request documents. Accounts cannot be reopened for W-2s
* From the Payroll site -
* Requests should be send to [payrollssc@northcarolina.edu](mailto:payrollssc@northcarolina.edu)**.** . Include your full name, Employee (Banner) ID number or the last four digits of your Social Security number, your date of birth, the year(s) of the W-2 needed, and your current mailing address. It may take up to a week to process requests for duplicate W-2 forms. Tax information for years prior to the year 2000 cannot be reproduced in W-2 format.
---
language: "en"
---
# About Gatekeeper
Some files and applications downloaded from the Internet can adversely affect your Mac. **Gatekeeper** is a macOS security feature enabled on all campus faculty and staff Macs that helps protect your Mac from potentially malicious programs.
**Gatekeeper** supplements other security features and cannot be globally disabled on UNC Asheville Mac computers.
If you attempt to open a potentially unsafe app, you may receive the following message:
**"** ***App name*** **" can't be opened because it is from an unidentified developer**
If you need to open an app from an unidentified developer, please contact ITS.
Contact the ITS Service Desk by sending an email to [helpdesk@unca.edu](mailto:helpdesk@unca.edu) or calling 828-251-6445. The [IT Service Desk Self-Service Portal](https://servicedesk.unca.edu/) is also available 24 hours a day, 7 days a week. The Self-Service portal allows you to request assistance from ITS using a simple web form.
---
language: "en"
---
# About Google Drive
Google Drive is a cloud file storage system, and part of your UNC Asheville Google Workspace account. Store data, and access your files anywhere, from any device.
## Accessing Google Drive
Access your Drive in your web browser at .
Additionally, you can install **Google Drive File Stream** to access your Google Drive files directly from your Windows or macOS computer -- just as if they were saved on your local disk drive.
[Set up File Stream on Windows →](https://kb.unca.edu/display/KB/Google+Drive+File+Stream+for+Windows) \| [Set up File Stream on macOS →](https://kb.unca.edu/display/KB/Google+Drive+File+Stream+for+macOS)
You can also install the Drive mobile apps on your personal iOS/iPadOS or Android mobile device.
[Install Google Drive for iOS or iPadOS →](https://apps.apple.com/us/app/google-drive/id507874739) \| [Install Google Drive for Android →](https://play.google.com/store/apps/details?id=com.google.android.apps.docs&hl=en_US)
## Adding files to Google Drive
You can store any file in Google Drive: pictures, drawings, videos, and more. You only need to store a file in Drive on one device, and it will automatically be available on all your other devices.
### Upload files on the web
1. Go to [Drive](https://drive.google.com/drive/).
2. Click + **New \> File upload** or **Folder upload**, then choose the files you want to upload.
3. Click **Open**.
## Learn more
The [Google Workspace Learning Center for Google Drive](https://support.google.com/a/users/answer/9310246) provides a complete guide for working with Drive.
---
language: "en"
---
# About Google Shared Drives
Google shared drives are shared spaces where teams can easily store, search, and access their files anywhere, from any device. Shared drives are ideal for departments, work groups and project teams. Files are owned by the team -- rather than the individual -- so even if someone leaves, the group can continue collaborating.
Google shared drives are similar to campus Windows-hosted file shares (commonly referred to as your "S Drive") , but offer several key advantages.
1. Shared drive owners can self manage membership, adding and removing collaborators, and modifying permission levels, as necessary. You won't need to put in a ticket with ITS to change your shared drive members.
2. Shared drives are available globally, from any device, without the need to connect to our VPN.
3. Files stored in a shared drive are "owned" by the the shared drive itself, and remain shared to all members even if the file's original creator graduates or separates from the university.
## Requesting a Shared Drive
You can request a shared drive by submitting a ticket to the ITS Service Desk, letting us know your desired Shared Drive name.
Contact the ITS Service Desk by sending an email to [helpdesk@unca.edu](mailto:helpdesk@unca.edu) or calling 828-251-6445. The [IT Service Desk Self-Service Portal](https://servicedesk.unca.edu/) is also available 24 hours a day, 7 days a week. The Self-Service portal allows you to request assistance from ITS using a simple web form.
To maintain consistency and reduce confusion, your shared drive name will be prefixed with your department name, e.g. "ITS - Contracts."
## Learn more
Visit the [Google Workspace Learning Center for Shared Drives](https://support.google.com/a/users/answer/9310351?hl=en&ref_topic=9298590) for a complete guide on using Shared Drives.
---
language: "en"
---
# About iCloud Features
To ensure security and repairability, and protect sensitive data, some iCloud features are **disabled** on university owned/managed Macs.
## iCloud Drive (Including "Desktop and Documents Sync")
Beginning with macOS Sierra (10.12), the iCloud Drive feature is disabled.
For cloud file storage, please use your university-provided Google Drive account.
### Back to My Mac
Please contact ITS for strategies and recommendations on remote systems access. As an alternative, place your files on your university-provided Google Drive account for access remotely.
### Find My Mac
If you need help locating a misplaced, lost or stolen Mac, please contact ITS.
If you believe your Mac has been stolen, contact University Police to file a report.
---
language: "en"
---
# About Jamf Connect
Jamf Connect is a utility that keeps your university-provided Mac in sync with your UNC Asheville Security Account. It also adds shortcuts and other convenient features.
**Jamf Connect** replaces [NoMAD](https://uncakb.atlassian.net/wiki/display/KB/About+NoMAD), and is available only when you [upgrade to macOS Big Sur](https://kb.unca.edu/kb/about-macos-big-sur.md).
|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
|  | **Features** * Jamf Connect keeps your UNC Asheville Security Account password synchronized with your Mac. * When you change your UNC Asheville Security Account password, Jamf Connect will help you update your Mac's keychain and FileVault2 passwords. * Jamf Connect keeps your Mac connected to the UNC Asheville printer network so you don't have to authenticate each print job. * Reminds you when your password is about to expire. * Adds shortcuts to your Mac's menu bar to easily access the password change utility, Self Service, the ITS Knowledge Base, VPN and your ITS Service Desk tickets. |
## Why we use Jamf Connect
You must change your UNC Asheville Security Account password every 90 days. When you change your password using the Password Change Utility, your Mac is not automatically aware of your new password.
Jamf Connect bridges this gap by keeping your Mac connected to your UNC Asheville Security Account, and will detect when your password is changed. This helps you avoid Keychain prompts and other authentication frustrations.
## Installing Jamf Connect
ITS supports Jamf Connect on macOS Big Sur (version 11) and later. When you upgrade to macOS Big Sur, or receive a new computer, Jamf Connect will automatically be installed.
You cannot use Jamf Connect on macOS Catalina or previous; instead, upgrade your Mac to macOS Big Sur.
## Jamf Connect Login Window
Jamf Connect replaces the default macOS login window with a customized experience tailored to UNC Asheville.
### Log in with cloud authentication
Cloud authentication allows you to log in to your Mac from anywhere with an Internet connection using your most current credentials.
Enter your **full @unca.edu email address** and password to log in. You will be asked to verify your password a second time. This ensures that your Mac is synchronized with your UNC Asheville credentials.
If you've changed your UNC Asheville password recently, Jamf Connect will detect that your Mac password is out of sync. Follow the on-screen prompt to enter your ***previous*** password. This allows Jamf Connect to update your Mac password and resynchronize it with your UNC Asheville password to eliminate the discrepancy.
### Log in locally
You can skip cloud authentication and log in to your Mac directly. Local login does not require an Internet connection. This skips password verification and **will not allow you to resynchronize your password if you've recently changed it.** For this reason, ITS recommends using cloud authentication unless you experience an issue or do not have network connectivity.
Click **Local Login** near the bottom of the screen, then enter your **username** (*not your full email address*) and local Mac password.
If you have changed your password but not yet resynchronized your Mac with your new password, Local Login will fail. ITS strongly encourages you to prefer the default cloud authentication, and use Local Login only if you do not have an active Internet connection.
### Connecting to a network at the login window
Logging in with cloud authentication requires you to be connected to a network. In most cases, your Mac will remember and connect to the most recent (in range) wireless network you used. You can also connect to different wireless networks by clicking the Wi-Fi icon near the top right of the screen.
Click the network you wish to connect to. If the network requires authentication, you may enter the network password when prompted.
 
## Using Jamf Connect
Jamf Connect runs in your menu bar in the upper right corner of your Mac screen.
The Jamf Connect menu bar item also displays the number of days until you are required to change your password.
When you click the Jamf Connect menu bar icon you'll see a list of options.
 
* Your username / email address is displayed at the top.
* **Refresh sign-in** helps you manually resynchronize your password after updating your credentials.
* **Utilities** provides shortcuts to several helpful items:Hostname displays the name of your computer, which is helpful when working with the IT Service Desk.ITS Knowledge Base opens your web browser to view IT troubleshooting guides.Get help displays contact information for the ITS Service Desk.VPN opens the GlobalProtect VPN client to help you connect to the campus network while off-site.
* **Self Service** opens the *Self Service*app so you can install new software and updates.
* **Update password** opens the UNC Asheville Password Change Utility to help you update your credentials.
* **Restart Jamf Connect** closes, then re-opens Jamf Connect in case you experience difficulty using the app.
## Password expiration notifications
Jamf Connect will send you a notification when your password will soon expire.
Click the Jamf Connect menu bar icon, then click **Update password** and follow the directions on your screen.
## Password Sync
Jamf Connect helps you keep your Mac's password in sync with your UNC Asheville Security Account. This avoids issues with your keychain, printers, and FileVault disk encryption when you change your password.
When you change your UNC Asheville password, Jamf Connect will detect the change within a few minutes and send you a notification.
The notification reads "Your IdP password does not match your local account password. Enter your local account password to sync passwords."
Click the notification to re-synchronize your Mac password with your new UNC Asheville Security Account password. Log in using your most current email address and password.
Enter your *previous* password when prompted, then click **Sync**.
---
language: "en"
---
# About macOS Big Sur
macOS Big Sur (version 11) was released by Apple on November 12, 2020.
ITS supports macOS Big Sur as the preferred operating system for campus Mac computers.
ITS continues to support [macOS Catalina](https://uncakb.atlassian.net/wiki/display/KB/About+macOS+Catalina).
All previous operating systems (macOS 10.14 and below) are considered insecure and are not supported by ITS.
## Before you upgrade
1. You should always keep a backup of your important data, and it's even more critical before an operating system upgrade. Read [Back up your files with Google Drive on macOS](https://kb.unca.edu/kb/back-up-your-files-with-google-drive-on-macos.md) or [Back up your files with OneDrive on macOS](https://kb.unca.edu/kb/back-up-your-files-with-onedrive-on-macos.md) to learn how to back up your files to cloud storage.
2. Read [About Jamf Connect](https://kb.unca.edu/kb/about-jamf-connect.md) to understand how the login experience will change once you upgrade your Mac.
3. Read the list of **Known issues** with macOS Big Sur below.
4. Take a tour of [What's new in macOS Big Sur](https://help.apple.com/macos/big-sur/whats-new/#design).
## Switch from NoMAD to Jamf Connect
When you upgrade your university Mac to macOS Big Sur, [NoMAD](https://uncakb.atlassian.net/wiki/display/KB/About+NoMAD) is replaced by [Jamf Connect](https://kb.unca.edu/kb/about-jamf-connect.md).
Jamf Connect provides many improvements to using your Mac, including the ability to log in to your Mac after a password change while off campus, without connecting to VPN.
Jamf Connect also replaces the default macOS login window with a new branded look and functionality tailored to UNC Asheville.
**Please read** [About Jamf Connect](https://kb.unca.edu/kb/about-jamf-connect.md)**to understand these important changes before you upgrade.**
## How to upgrade
macOS Big Sur is available in [Self Service](https://uncakb.atlassian.net/wiki/display/~bmwarren/About+Self+Service).
[Open Self Service](https://kb.unca.edu/kb/about-macos-big-sur.md), then click "Upgrade" below "Upgrade to macOS Big Sur" to begin.
## Known issues
* **Google Drive File Stream** requires additional steps to function in macOS Big Sur. It uses a legacy kernel extension with limited support by Apple. Please read [Google Drive File Stream and macOS Big Sur](https://kb.unca.edu/help/google/drive/google-drive-file-stream-for-macos#GoogleDriveFileStreamformacOS-GoogleDriveFileStreamandmacOSBigSur) for more information.
* **Microsoft Office** version 16.44 and above is compatible with macOS Big Sur. Use [Microsoft AutoUpdate](https://kb.unca.edu/kb/using-microsoft-autoupdate-on-macos.md) to ensure you're running the latest version of Office.
* Kernel extensions have been deprecated and replaced with system extensions. Software using kernel extensions may no longer function appropriately without a new version of the software. Contact ITS if you are unsure if you use software that requires a kernel extension.
* **Adobe Creative Suite CS6** and below are no longer supported by Adobe, and are not supported by ITS. You will need to update to an Adobe CC subscription to use Adobe software.
* Big Sur does not support 32-bit applications.
ITS has tested common software and business processes with macOS Big Sur. However, ITS does not guarantee functionality as all use cases cannot be tested. If you experience a problem, please contact the ITS Service Desk.
---
language: "en"
---
# About Self Service
Self Service is a custom App Store just for UNC Asheville Mac users. You can use Self Service to install common apps, update your Mac, and run helpful troubleshooting utilities.
UNC Asheville uses Self Service to take the burden off UNC Asheville Mac users for common tasks. It helps ensure your Mac is always up-to-date and meets all of our security requirements.
## Opening Self Service
Self Service is automatically installed on all UNC Asheville Mac computers.
You'll find it in your `/Applications` folder.
I need more help finding Self Service...
### Use Finder
Open a Finder window, then click **Applications** in the left sidebar. Find **Self Service** in the list of installed apps.
#### Use Spotlight
Click the magnifying glass icon near the upper right corner of your Mac screen, or press Command+Space on your keyboard. When the Spotlight window appears, start typing **Self Service**, then press Enter to open the app.
## Using Self Service
### Browsing Self Service
When you open Self Service, the main page displays featured items. Featured Items include the most common and important apps and utilities available in Self Service.
On the left side of Self Service, click **Browse** to view a list of categories. Explore these categories to see the apps and utilities available for your Mac.
### Installing Apps
To install an app, simply click the *Install* button below its icon.
### Licensed Apps and Logging In
Some apps, such as software licensed specifically to you, are only available when you log in to Self Service.
Click the **Log In** button in the bottom left corner of Self Service, then enter your UNC Asheville Security Account credentials.
You'll see a new category appear on the left side of Self Service titled **My Licensed Apps**. Click this category to view apps for which you've purchased a license.
---
language: "en"
---
# Absence of Host
## Zoom Meeting allows session participants to utilize the **recording and breakout functions.**
Within a scheduled meeting in the absence of the meeting host. The host of the webinar is the user who scheduled the Zoom Meeting session.
## Meeting in Absence of Host
In the event of the unexpected absence of the host, scheduled meetings may be conducted as normal, however this requires advanced planning. The below information is not intended to replace the use of [**alternative host or scheduling privilege**](https://kb.unca.edu/help/distance-learning-services/scheduling-zoom-meeting-sessions/use-of-alternative-host-scheduling-privilege) functions.
### Starting the Meeting
| 1 | The meeting must be scheduled as a "**Join Before Host**" |  |
| 2 | The meeting "**Host Key**" must be shared with the participant(s) who will be acting as the meeting host. Once the meeting is joined by one or more participants, the temporary meeting host can claim the ability to create breakout rooms, and or record the session by "**Claiming the host role**". |  |
|---|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
### Claiming Host using the Desktop Client
| 1 | Follow these steps if you need to claim the host role when you join a meeting and join before host is enabled. 1. Join the meeting. 2. Click on **Participants.** | [](https://support.zoom.us/hc/article_attachments/115017187843/Screen_Shot_2017-10-16_at_1.44.23_PM__2_.png) |
| 2 | 1. Click **Claim Host** at the bottom of the participants list. 2. Enter your**host key.** 3. Click **Claim Host.** 4. Once the host key is verified, you will have host controls in the meeting. NOTE: The account owner should re-set their host key after use is no longer necessary. |  |
|---|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
### **Resources for assistance or followup questions and concerns.**
Contact UNC Asheville's Information Technology *IT Service Desk* for assistance in implementing the above described services and support. Email: [itservicedesk@unca.edu](mailto:itservicedesk@unca.edu) or by calling 828.251.6445
Contact UNC Asheville's Center for Teaching and Learning unit for pedagogy and teaching strategies regarding this knowledge base article. Email: [ins_tech@unca.edu.](mailto:ins_tech@unca.edu.) or by calling 828.251.6540
Use the Zoom Video Communication system *knowledge base* for Zoom meeting specific support questions or concerns. [www.zoom.us/support](http://www.zoom.us/support)
---
language: "en"
---
# Abusive Behavior (Reporting During and After Zoom Meeting)
## Purpose
Zoom Meeting Hosts can report meeting participants for inappropriate behavior to Zoom's Trust and Safety team for review. This setting is enabled and cannot be disabled. It can be found on the Security icon on the meeting HOST controls toolbar. Please review this [KB](https://kb.unca.edu/help/distance-learning-services/webconferencing-zoom-best-practices-to-secure-virtual-meetings) for further information regarding the secure use of the Zoom Meeting system.
## Reporting
### Email
An email to [trust@zoom.us](mailto:trust@zoom.us) can be sent with the following information.
* Subject: Violation of Terms of Service
* Description:
* Date of Incident
* Meeting ID
* Attendee Name, if applicable
* Type(s) of Violation
### During the Meeting
* The meeting host is able to click on the Security shield icon (located on the bottom, to the left of the participants button).
* Once that is clicked, there will be an option to click "Report...".
* Select the name of the participant(s) that you would like the report.
* Check the reason for reporting this participant.
* Optional areas will be given to provide: additional information, upload screenshots/photos of the problem or the desktop.
* Once all steps are completed, click Send and you will receive a notification from [zoom.us](http://zoom.us/) that the report was sent successfully.
 
### **Resources for assistance or followup questions and concerns.**
Contact UNC Asheville's Information Technology *IT Service Desk* for assistance in implementing the above described services and support. Email: [itservicedesk@unca.edu](mailto:itservicedesk@unca.edu) or by calling 828.251.6445
Contact UNC Asheville's Center for Teaching and Learning unit for pedagogy and teaching strategies regarding this knowledge base article. Email: [ins_tech@unca.edu](mailto:ins_tech@unca.edu). or by calling 828.251.6540
Use the Zoom Video Communication system *knowledge base* for Zoom meeting specific support questions or concerns. [www.zoom.us/support](http://www.zoom.us/support)
---
language: "en"
---
# Access a remote Windows desktop
Follow these steps to access a remote-hosted Windows desktop.
## Steps
1. Ensure you have the [VMware Horizon Client installed](https://kb.unca.edu/help/remote-virtual-desktops/install-vmware-horizon-client-on-your-personal-computer) on your device.
2. Open the **VMware Horizon Client** on your device.
3. When prompted for a *Connection Server* , enter [`https://connect.unca.edu`](https://connect.unca.edu/), then click **Connect** .
4. When prompted, log in using your UNC Asheville username and password.
5. Double-click the desktop you'd like to access. Depending on your needs, you may see multiple options listed.
6. Your Windows desktop will load after a few moments.
7. When you've completed your work, click the Windows icon in the bottom left, click the "person" icon, then click **Sign out** .
---
language: "en"
---
# Access Office Online from a web browser
Current UNC Asheville students, faculty, and staff may install the web-based versions of Office apps using *Office Online* from any compatible web browser.
*Office Online* includes the online, browser-based versions of the following applications:
* Word
* Excel
* PowerPoint
* OneNote and Class Notebook
* Teams
* Forms
* Access to OneDrive cloud storage space
## Steps
1. Sign in at [https://portal.office.com](https://portal.office.com/) using your UNC Asheville email address and password.
2. Click the online app you wish to access on the menu at the top of the page.
---
language: "en"
---
# Access your Adobe CC faculty or staff subscription
Adobe licenses for the following products are available to all Faculty and Staff
1. Adobe Express Premium:
2. Adobe Creative Cloud (found below)
## Install Adobe CC app from Software Center
If you are off campus you may need to activate your [Global Protect VPN](https://kb.unca.edu/kb/vpn-remote-access.md) prior to attempting these steps.
### On macOS
1. Open the [**Self Service →**](https://kb.unca.edu/kb/about-self-service) app.
2. Click the "Design and Media" category on the left-side list of categories.
3. Click **Install** below **Adobe CC Desktop App**.
#### On Windows
1. Open [**Software Center →**](https://kb.unca.edu/kb/installing-software-and-updates-via-software-cente.md)**.**
2. Search for "Adobe CC" and find the **Adobe CC Desktop App**.
3. Click **Install**.
## Steps to sign into the Adobe CC app
### Access your Adobe CC license.
Your Adobe license is assigned to your UNC Asheville account. If you previously had a subscription, it may have been assigned to a "personal Adobe ID." You must log out of your personal Adobe ID, then log back in with your UNC Asheville account to access your subscription.
1. Open the **Adobe CC Desktop App**.
1. On macOS, click the Adobe icon in your menu bar (near the clock in the upper-right of your screen).
2. On Windows, click the Adobe icon in your notification area (near the clock in the bottom-right of your screen). You may need to click the **⌃** caret icon to view all items in the tray.
2. Click the "profile" icon in the top-right of the Adobe CC Desktop App.
3. Click **Sign out** .
4. The app will caution you that some features will be disabled until you sign in again. Click **Continue**.
5. Sign back in by typing your UNC Asheville email address, then click **Continue** .
You must use your UNC Asheville email address. Your subscription will not be available if you click "Continue with Google," "Continue with Facebook," or "Continue with Apple.
6. Click **Company or School Account** .
You must click Company or School Account. Your subscription will not be available if you click "Personal Account."
7. When prompted, enter your UNC Asheville **username** (not your full email address) and current UNC Asheville password. These are the same credentials you'd use to access OnePort, etc. Click **Sign in** .
You'll be signed into your account, and can begin downloading and updating Adobe apps.
## Need help?
Contact the ITS Service Desk by sending an email to [helpdesk@unca.edu](mailto:helpdesk@unca.edu) or calling 828-251-6445. The [IT Service Desk Self-Service Portal](https://servicedesk.unca.edu/) is also available 24 hours a day, 7 days a week. The Self-Service portal allows you to request assistance from ITS using a simple web form.
---
language: "en"
---
# Accessibility
* [Use your voice to interact with your Windows or macOS device](https://kb.unca.edu/kb/use-your-voice-to-interact-with-your-windows-or-ma.md)
---
language: "en"
---
# Accessibility Features & Settings
Zoom Video Communications attempts to make human connection easy for everyone, everywhere through the use of Zoom sustainably built accessible products. They test their products with assistive technologies and continually listen to customer feedback to build products that fit client needs. [(Click here for further information regarding accessibility at Zoom)](https://zoom.us/accessibility).
While Zoom Video Communication systems provide assistive technology solutions for UNC Asheville Zoom platform users (Zoom Meeting and Zoom Webinar), these solutions are not intended to replace purpose built ADA accommodation services or systems for any compliance needs. Zoom accessibility product features may be of benefit to many Zoom platform users without accommodation needs and are offered to the campus community to provide for more efficient and effective communication. Any UNC Asheville campus member with questions regarding their access to more advanced accommodation services should contact the Office of Academic Accessibility (Students) and [Human Resources](https://accessibility.unca.edu/campus-accessibility-directory/) (Non-student campus employees).
* [Non-verbal Feedback \& Emoticons](https://kb.unca.edu/kb/non-verbal-feedback-emoticons.md)
* [Accessible Large Participant Events](https://kb.unca.edu/kb/accessible-large-participant-events.md)
* [Cloud Recording Audio Transcription](https://kb.unca.edu/kb/cloud-recording-audio-transcription.md)
* [Live Transcription](https://kb.unca.edu/kb/live-transcription.md)
## Zoom Meeting \& Webinar Accessibility Features
### **Accessible Large Participant Events:**
*Zoom* *Meeting*individual licensed accounts can support 300 concurrent participants within a single meeting, all which have the capability of sharing audio, video and computer displays. For those events that require a larger participant limit, or that would not benefit from a collaborative web conference format, Zoom provides two specific add-on licenses to accommodate these needs. Specific accessibility services for these licenses are detailed. [Click here to review additional information regarding this Zoom Meeting feature](https://kb.unca.edu/help/zoom-video-communication/accessibility-features-settings/accessible-large-participant-events)
### Cloud Recordings Audio transcription:
Audio transcription automatically transcribes the audio of a meeting or webinar that you record to the cloud. After this transcript is processed, it appears as a separate VTT file in the list of recorded meetings. In addition, you have the option to display the transcript text within the video itself, similar to a closed caption display. [Click here to review additional information regarding this Zoom Meeting feature](https://kb.unca.edu/help/zoom-video-communication/accessibility-features-settings/cloud-recording-audio-transcription)
### Language Interpretation:
Zoom platform events have the ability to enable live language interpretation. Meeting hosts may designate up to 20 participants as interpreters on the web portal or during a Zoom session. Once the interpretation feature is started, attendees can select the audio channel containing the discrete translated audio in their language of choice. Participants may then mute the original event audio instead of hearing it in a lower volume with their chosen language.
Cloud recordings of interpretation sessions will only record the original audio of the meeting or webinar, *not* the translations. Local recordings of interpretation sessions will record any audio the person recording can hear, but not multiple audio channels. [Click here to review additional information regarding this Zoom Meeting feature](https://kb.unca.edu/help/zoom-video-communication/accessibility-features-settings/cloud-recording-audio-transcription)
### Live transcription:
Meeting hosts may turn on 'live' auto-transcription during a meeting. Live transcription will be generated automatically and appear overlaid on top of the program video signal. Participants can open a live transcript during a Zoom Meeting to follow along, scroll back, and read at their own pace, unlike closed captioning. In addition, the host may enable viewing of the full transcript in a separate pop-up window. [Click here to review additional information regarding this Zoom Meeting feature](https://kb.unca.edu/help/zoom-video-communication/accessibility-features-settings/live-transcription)
### Nonverbal feedback and Meeting reactions:
Meeting participants can place an icon in their video panel and beside their name in the participants panel to communicate with the [host](https://support.zoom.us/hc/en-us/articles/360040324512) and other participants without disrupting the flow of the meeting. For example, selecting the**Slow down** icon places the icon in your video panel and beside your name to indicate you would like the host or presenter to go slower.
All participants can see the icons that everyone else has chosen. In addition, the host sees a summary of how many participants are displaying each icon, and has the option to remove all nonverbal feedback.
By default, the meeting reactions have a yellow skin tone. On the Zoom desktop client, you can also set your skin tone. [Click here to review additional information regarding this Zoom Meeting feature](https://kb.unca.edu/help/zoom-video-communication/accessibility-features-settings/non-verbal-feedback-emoticons)
* [Non-verbal Feedback \& Emoticons](https://kb.unca.edu/kb/non-verbal-feedback-emoticons.md)
* [Accessible Large Participant Events](https://kb.unca.edu/kb/accessible-large-participant-events.md)
* [Cloud Recording Audio Transcription](https://kb.unca.edu/kb/cloud-recording-audio-transcription.md)
* [Live Transcription](https://kb.unca.edu/kb/live-transcription.md)
**Helpful Links:**
([Click here for information regarding Office of Academic Accessibility accessibility support services)](https://accessibility.unca.edu/campus-accessibility-directory/)
[(Click here for information regarding the UNC Asheville campus Accessibility Directory) Department of Human Resources accessibility support services)](https://accessibility.unca.edu/campus-accessibility-directory/)
### **Resources for assistance or follow up questions and concerns.**
Contact UNC Asheville's Information Technology *IT Service Desk* for assistance in implementing the above described services and support. Email: [itservicedesk@unca.edu](mailto:itservicedesk@unca.edu) or by calling 828.251.6445
Contact UNC Asheville's Center for Teaching and Learning unit for pedagogy and teaching strategies regarding this knowledge base article. Email: [ins_tech@unca.edu.](mailto:ins_tech@unca.edu.) or by calling 828.251.6540
Use the Zoom Video Communication system *knowledge base* for Zoom meeting specific support questions or concerns. [www.zoom.us/support](http://www.zoom.us/support)
---
language: "en"
---
# Accessible Large Participant Events
*Zoom* *Meeting*individual licensed accounts can support 300 concurrent participants within a single meeting, all which have the capability of sharing audio, video and computer displays. For those events that require a larger participant limit, or that would not benefit from a collaborative web conference format, Zoom provides two specific add-on licenses to accommodate these needs. Use of the below knowledge base articles will allow users to determine when use of a Zoom Large Participant event license will assist in meeting event outcomes.
## Features
These are platform accessibility services that are included for the Zoom Meeting and Webinar platforms.
### Current Accessibility Services
* Closed Captioning, Live Transcription and Cloud Recording Automatic Audio transcripts.
* Custom gallery video display views, spotlighting or pinning speaker videos, and chat font changes are managed by the individual licensed account holder.
* Once a Zoom Meeting or Webinar meeting is started, **only the Zoom Meeting account host** have permissions to start the below features.
| Zoom Closed Captioning | Zoom Live Transcription | Zoom Cloud Recording Audio Transcript |
|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Closed caption allows the host, another meeting attendee assigned by the host, or an integrated third-party closed captioning service to **add closed captioning in a meeting**. To enable the closed captioning for your own use: 1. Sign in to the Zoom web portal and in the navigation panel, click **Settings.** 2. Click on the **Meeting** tab, then **In Meeting (Advanced)**. 3. Verify that **Closed Caption** is enabled. 4. If setting is disabled, click the toggle to enable (The toggle slider will be gray). If a verification dialog displays, click **Enable** to verify the change. 5. Once closed captions are enabled, the setting will display a blue toggle slider positioned to the right side. **STEP 1:**  **STEP 2:**   **STEP 3:**  **STEP 4:**  **STEP 5:**  | Closed caption allows the host, another meeting attendee assigned by the host, or an integrated third-party closed captioning service to **add closed captioning in a meeting**. To enable the closed captioning for your own use: 1. Using the steps in **Zoom Closed Captioning** to access **account settings**, determine if Live Transcription is enabled. 2. The above open check box indicates that the live transcription service setting is disabled. Click on the check box to enable this feature. 3. You will be prompted with a confirmation message to enable this feature. Once the live transcription feature is enabled, the check box will have a blue background and a check within the box. **STEP 1:**  **STEP 2:**  **STEP 3:**  | Zoom Cloud Recording Audio Transcript Closed caption allows the host, another meeting attendee assigned by the host, or an integrated third-party closed captioning service to **add closed captioning in a meeting**. To enable the closed captioning for your own use: 1. Click on the **Recording** tab in settings (refer to step 1 in CC). 2. Verify that **Audio Transcript**is enabled. 3. Once the licensed account owner confirms that this setting is active within their account, no further action is required on the account owner level. 4. If the setting is **disabled**, click the check box to enable this feature. 5. Once Cloud Recording Audio Transcript is enabled, the setting will display a blue box background with a check mark. **STEP 1:**  **STEP 2:**   |
| [(Click here for the full Zoom Support Help Group article)](https://support.zoom.us/hc/en-us/articles/207279736-Closed-Captioning) | [(Click here for the full Zoom Support Help Group article](https://support.zoom.us/hc/en-us/articles/207279736-Closed-Captioning)) [(Click here to proceed to the Zoom platform Live Transcription feature utilization article)](https://kb.unca.edu/help/distance-learning-services/zoom-accessibility-features-and-settings/live-transcription) | [(Click here for the full Zoom Support Help Group article)](https://support.zoom.us/hc/en-us/articles/203741855-Cloud-recording) |
## Additional related knowledge base articles include:
* [Zoom Accessibility Features and Settings](https://kb.unca.edu/help/distance-learning-services/zoom-accessibility-features-and-settings)
* Audio Transcriptions for Zoom Cloud Recordings
* [Live Transcriptions](https://kb.unca.edu/help/distance-learning-services/zoom-accessibility-features-and-settings/live-transcription)
### **Resources for assistance or follow up questions and concerns.**
Contact UNC Asheville's Information Technology *IT Service Desk* for assistance in implementing the above described services and support. Email: [itservicedesk@unca.edu](mailto:itservicedesk@unca.edu) or by calling 828.251.6445
Contact UNC Asheville's Center for Teaching and Learning unit for pedagogy and teaching strategies regarding this knowledge base article. Email: [ins_tech@unca.edu](mailto:ins_tech@unca.edu). or by calling 828.251.6540
Use the Zoom Video Communication system *knowledge base* for Zoom meeting specific support questions or concerns. [www.zoom.us/support](http://www.zoom.us/support)
---
language: "en"
---
# Accessing a Delegated Email Account
Log out and in
If you were recently given delegate access to an account, but don't see it in your accounts list, please log out and back in to your email. This should allow the delegated account to populate.
If you've been provided with delegated access to a special purpose, shared-use, club, or other email account, here's how to access it.
Note: Inbox delegation provides access to an account's inbox. Other Google services like Drive, Calendar, Contacts, etc. must be managed separately via Google Shared Drives, data migration or other means. For help using those features and tools feel free to contact the ITS Service desk.
## Steps
1. Open Gmail in your web browser.
2. In the top right, click your profile photo or email address. This is known as the "Account Switcher."
3. Click the delegated account you want to use.
4. A new window will open for this account.
---
language: "en"
---
# Account Login using Zoom Desktop client
## Purpose
While meetings can be started and scheduled from the Zoom web portal, you can also schedule/start meetings directly from the Zoom application. It is also important to access the Zoom application to set certain in-app settings, including Virtual Background, Audio/Video settings, as well as other options. The Zoom Desktop Client and Mobile App have different features than the Zoom web portal and the Zoom web portal is primarily used for changing your meeting settings customizing your profile.
## Using the Zoom Desktop Client
All UNC Asheville community members should use the desktop client to sign into their Zoom Meeting licensed account via Single Sign On (SSO) at the beginning, and log out at the end of the day.
###  Windows 10
1. Click the Windows icon  in the taskbar.
2. In your apps list, scroll until you get to the Zoom folder.
3. Click on the Zoom folder.
4. Double click on **Start Zoom**, to launch the application.
####  MAC
1. Find the **Finder** icon  in your Dock.
2. Right-click on the icon, then click **New Finder Window**.
3. In the new window, click **Applications** . Find [zoom.us](http://zoom.us/) in your apps list and double click the icon to start the app.
**Note** : If Launchpad is on your dock, you can click that to access your applications list, and open **Zoom** from there.
### Log into desktop client
SSO is an authentication process that allows a user to log in with a single ID and password to any of several related, yet independent, software systems such as Banner and now Zoom Meeting.
* UNC Asheville's Zoom Meeting domain is unca-edu
* You MUST use your full email address (ie. [username@unca.edu](mailto:username@unca.edu)) and your current password when logging in.
### After you have logged into Zoom Meeting via SSO you will see your individual Zoom Meeting license profile page. You may now manage settings, schedule a meeting, start a scheduled meeting so that others may join, review individual meeting reports, etc.
### **Resources for assistance or followup questions and concerns.**
Contact UNC Asheville's Information Technology *IT Service Desk* for assistance in implementing the above described services and support. Email: [itservicedesk@unca.edu](mailto:itservicedesk@unca.edu) or by calling 828.251.6445
Contact UNC Asheville's Center for Teaching and Learning unit for pedagogy and teaching strategies regarding this knowledge base article. Email: [ins_tech@unca.edu](mailto:ins_tech@unca.edu). or by calling 828.251.6540
Use the Zoom Video Communication system *knowledge base* for Zoom meeting specific support questions or concerns. [www.zoom.us/support](http://www.zoom.us/support)
---
language: "en"
---
# Account User Profile settings
## Purpose
Your Zoom profile allows you to update your user information, including your name, personal meeting ID, email address, and more. Some of this information is displayed to other users in the account, such as your name, department, and job title. Please update only individually assigned Zoom Meeting licenses, licenses assigned for "group" department support are not intended for individual assignment or exclusive use.
## Profile Settings
To access your Zoom profile, sign in to the Zoom web portal and click Profile. You can view and edit the following settings. User Profile information (profile picture, name, phone, department, job title, and location) is displayed to other users when they hover over your profile picture in the Zoom desktop client.
### Profile Information
| Profile Picture | To add or change your profile picture, click **Change**, then adjust the crop area on your current picture or upload a new one. You can also delete your profile picture by clicking **Delete**. |
| Name | To change your name, click **Edit** on the right side. You can also add other profile information including **Phone** , **Department** , **Job Title** , **Company** , and **Location**. |
| Account # | Your account number is listed below your name. You can note this if you call into Zoom support for assistance, as it will help locate your account faster. |
| Meeting Capacity | This lists the default meeting capacity that is assigned to paid users under the account. |
| Date and Time | Click **Edit** to change your time zone, date format, and time format. |
| Sign-in Password | Click **Edit** to change your password used to sign in. |
| [**Host Key**](https://support.zoom.us/hc/en-us/articles/205172555) | Click **Show** to view your host key and **Edit** to change your host key. |
|---------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
### Reset Zoom Meeting Passwords
Forgotten passwords can be reset by going to: [Zoom.us/forgot_password](https://zoom.us/forgot_password).
|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Enter your Email address (UNCA individual/generic ITS Email address). Click **Send** You will receive an email with a link to reset your password. Click the link in the email |  |
| Enter in your new password. Enter in the new password a second time for confirmation and **Save**. You have now reset your password and should be logged in to the web portal. Click **Go to My Meetings**to be taken to the web portal. |  |
| Note: you will also receive email confirmation that your password has been reset. |  |
The Zoom Support team has created a two minute and forty six second video that discribes 'Navigating the Zoom Web Portal' can be watched at
#### **Resources for assistance or followup questions and concerns.**
#### Contact UNC Asheville's Information Technology *IT Service Desk* for assistance in implementing the above described services and support.
Email: [itservicedesk@unca.edu](mailto:itservicedesk@unca.edu) or by calling 828.251.6445
#### Contact UNC Asheville's Center for Teaching and Learning unit for pedagogy and teaching strategies regarding this knowledge base article.
Email: [ins_tech@unca.edu](mailto:ins_tech@unca.edu) or by calling 828.251.6540
#### Use the Zoom Video Communication system *knowledge base* for Zoom meeting specific support questions or concerns.
#### [www.zoom.us/support](http://www.zoom.us/support)
---
language: "en"
---
# Activate Office 365 on your university Mac
*Office 365* requires activation the first time you use an Office app on your university-owned Mac.
These instructions guide you through activating Office 365 on your university-owned Mac. If you have not yet upgraded to Office 365, please follow the guide at [Upgrade your university computer to Microsoft Office 365](https://kb.unca.edu/kb/upgrade-your-university-computer-to-microsoft-offi.md).
If you're using a personally-owned computer, please follow the guide at [Install Office 365 on a personally-owned computer](https://kb.unca.edu/kb/install-office-365-on-a-personally-owned-computer.md).
## Steps
1. Open an Office 365 app, like *Microsoft PowerPoint* .
*Note: These instructions are the same for any Office app (Word, Excel, PowerPoint) -- PowerPoint is used here as an example.*
2. In the menu bar at the top of the screen, click **PowerPoint** , then click **Activate Office** .
3. Beside the *Already bought Office?* text, click **Sign in** .
4. Enter your UNC Asheville email address, then click **Next** .
If you've set up a personal Microsoft account using your university email address, you may be prompted "We need a little more help." This occurs when Microsoft detects the existence of both your UNC Asheville account, and your personal consumer account.
Click **Work or school account** to continue. This will ensure your UNC Asheville Office 365 subscription is used to activate the software.
You are unlikely to see this prompt unless you maintain a separate Microsoft account for non-university purposes.
5. Enter your UNC Asheville password, then click **Sign in** . This is the same password you use to access all UNC Asheville services.
6. Office will activate. On the completion screen, click **Start using PowerPoint** to get started.
---
language: "en"
---
# Activate Office 365 on your university Windows computer
*Office 365* requires activation the first time you use an Office app on your university-owned Windows computer.
These instructions guide you through activating Office 365 on your university-owned Windows computer. If you have not yet upgraded to Office 365, please follow the guide at [Upgrade your university computer to Microsoft Office 365](https://kb.unca.edu/kb/upgrade-your-university-computer-to-microsoft-offi.md).
If you're using a personally-owned computer, please follow the guide at [Install Office 365 on a personally-owned computer](https://kb.unca.edu/kb/install-office-365-on-a-personally-owned-computer.md).
## Steps
If you've previously signed in to Microsoft apps or services on your university computer, Office 365 may detect your sign-in automatically, and you may not be prompted to complete these steps.
1. Open an Office 365 app, like *Microsoft PowerPoint* .
*Note: These instructions are the same for any Office app (Word, Excel, PowerPoint) -- PowerPoint is used here as an example.*
2. You'll be prompted to "Sign in to set up Office." Click **Sign in** .
3. Enter your UNC Asheville email address, then click **Next** .
If you've set up a personal Microsoft account using your university email address, you may be prompted "We need a little more help." This occurs when Microsoft detects the existence of both your UNC Asheville account, and your personal consumer account.
Click **Work or school account** to continue. This will ensure your UNC Asheville Office 365 subscription is used to activate the software.
You are unlikely to see this prompt unless you maintain a separate Microsoft account for non-university purposes.
4. Enter your UNC Asheville password, then click **Sign in** . This is the same password you use to access all UNC Asheville services.
5. You may be asked if you'd like to "Use this account everywhere on your device." This can make accessing and logging in to some aspects of your UNC Asheville Office 365 subscription easier. Click **Yes**.
6. Once Office 365 activates, you'll see a confirmation screen. Click **Done**.
Office 365 is now activated and ready to use on your university-owned Windows computer.
---
language: "en"
---
# Activate your shared departmental Zoom account
To help enable remote learning during campus' modified schedule, Distance Learning Services has assigned a number of shared departmental Zoom accounts to each academic department.
There are two components to activate before using your Zoom account.
## 1. Activate your Shared Google Account
1. The department chair will receive a password reset email for each Zoom account allocated to the department. The email will contain the subject line "Your Google Account password for University of North Carolina Asheville has been reset by your administrator."
2. Click the blue **Reset password** button.
3. View the Terms of Use, and click **Accept**.
4. When prompted, set a new password for the account.
**You will need to remember this password.**
5. If you see a message about "admin.google.com is used for...", simply **close the browser window** .
6. Return to your Gmail at [https://mail.google.com](https://mail.google.com/).
7. Click the "account switcher" (the "@unca.edu" logo) near the top-right, then click **Add another account** .
8. Log in to your new [DEPT_Zoom@unca.edu](mailto:DEPT_Zoom@unca.edu) account using the password you just created.
9. On first login, you may be asked to provide *Account Recovery Info* or *Protect your account* ; simply click **Confirm** to continue.
This completes activation of the shared Google account.
## 2. Activate your Zoom account
Once you've activated your shared Google account, the next step is to accept your Zoom license.
1. Once logged into your shared departmental Google account, in Gmail, click the Zoom licensing email with subject line "Zoom account information."
2. Open the email, then click the blue **Activate Your Zoom Account** button.
3. On the next page, click *Sign Up with a password*.
4. Complete the displayed form as follows:First Name: Your department's nameLast Name: "Zoom Account"Password: select a password, which you will need to remember, and share among your faculty.
Your Zoom account is now active, and you can try a test meeting if you like.
---
language: "en"
---
# Activation steps for Zoom Licenses
To make Zoom Meeting access easier for campus members, ITS has enabled Single Sign-On (SSO) for Zoom so that you can use your UNC Asheville account credentials (Username and password) to sign in to the Zoom Meeting client from anywhere. The Zoom 'Meeting Test' Website is used to test your internet connection, web conferencing equipment (Web camera, microphone and speakers and the ability to share computer content ().
Follow the following steps to activate or routinely access your assigned Zoom Meeting individual licensed account,
|-----------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------|
| **Visit [**unca-edu.zoom.us**](http://unca-edu.zoom.us/)** Activate your individual licensed Zoom Meeting acount now. |  | and then click on **Sign in** |
| **Log in** Enter your full UNC Asheville email address |  | and then click on **Next** |
| Enter your UNC Asheville email account password |  | and then click **Sign in** |
| **Open the Zoom Meeting software** |  | click on **Open Zoom Meetings** |
| Your assigned Zoom Meeting Individual Licensed Account profile will appear |  | |
**Note: Campus members should log into and out of your Zoom Meeting Licensed Account each day. This allows for Zoom Meeting software to be updated.**
Zoom Support center has a Zoom Web client quick start guide located at which contains further information regarding routine access to Zoom Meeting Individual Licensed accounts.
A two minute and five second **Downloading \& Updating the Zoom Desktop Client****Z** **oom Support Video** is available at This workflow **works only** with non-ITS supported computers.
### **Resources for assistance or follow-up questions and concerns.**
Contact UNC Asheville's Information Technology *IT Service Desk* for assistance in implementing the above described services and support. Email: [itservicedesk@unca.edu](mailto:itservicedesk@unca.edu) or by calling 828.251.6445
Contact UNC Asheville's Center for Teaching and Learning unit for pedagogy and teaching strategies regarding this knowledge base article. Email: [ins_tech@unca.edu](mailto:ins_tech@unca.edu). or by calling 828.251.6540
Use the Zoom Video Communication system *knowledge base* for Zoom meeting specific support questions or concerns. [www.zoom.us/support](http://www.zoom.us/support)
---
language: "en"
---
# Add a cell phone record to your account for Bulldog Alert
If you are unable to verify or update your cell phone number for [Bulldog Alert](http://bulldogalert.unca.edu/), you will need to set an initial cell phone number in OnePort.
**Important**
You must have a "**Cell phone**" number on file in order to receive Bulldog Alerts. Please follow these instructions to add a mobile phone number.
(If your number is listed under anything other than "Cell phone" you will not be able to receive Bulldog Alerts via text message.)
## To add a number
### Students
1. Login to [https://oneport.unca.edu](https://oneport.unca.edu/) (OnePort)
2. Click **Student Records**
3. Click **Update Personal Information**
4. Click **Add New**
5. Click the **Phone Type** dropdown menu
6. Select **Cell Phone**
7. Finish filling out your Cell Phone information and click **Add**
### Employees
1. Login to [https://oneport.unca.edu](https://oneport.unca.edu/) (OnePort)
2. Click **Employment**
3. Click **Employment Main Menu**
4. Click **My Profile**
5. Click **More Personal Information**
6. Click **Add New**
7. Click the **Phone Type** dropdown menu
8. Select **Cell Phone**
9. Finish filling out your cell phone information and click **Add**
## To edit an existing phone number
### Edit Cellphone - Students
1. Login to [https://oneport.unca.edu](https://oneport.unca.edu/) (OnePort)
2. Click **Student Records**
3. Click **Update Personal Information**
4. Click **the Pencil Icon under Cell Phone**
5. Update the Cell Phone information as needed
6. Click **Update**to finish
### Edit Cellphone - Employees
1. Login to [https://oneport.unca.edu](https://oneport.unca.edu/) (OnePort)
2. Click **Employment**
3. Click **Employment Main Menu**
4. Click **My Profile**
5. Click **More Personal Information**
6. Click **the Pencil Icon under Cell Phone**
7. Update the phone number information as needed
8. Click **Update**to finish
## Return to Bulldog Alert Management
You may now return to the [Bulldog Alert management page](https://meteor.unca.edu/emergency-management/bulldog-alert/home/) to confirm your cell phone is listed correctly. After setting an initial cell phone number, you can update your notification settings [Bulldog Alerts in the Bulldog Alerts management portal](https://meteor.unca.edu/Emergency-Management/Bulldog-Alert/Home/).
---
language: "en"
---
# Add an individual to a Hangouts Meeting
Once in a meeting, you can easily add individuals from both inside and outside the UNC Asheville organization.
## Invite guests directly
1. In the top right of the Hangouts Meet session, click the *People* button.
2. Click *Add people.*
3. Enter the name or email address of the individuals you wish to invite.
4. Alternatively, click *Call* to add a participant by calling them directly.
## Share meeting details with guests
1. In the bottom left corner, click the meeting name.
2. Click *Copy joining info*.
3. Paste the meeting details into an email, or other app, and send it to the other person.
## Learn more
[Google Workspace Learning Center - Add people to a video meeting ↗](https://support.google.com/a/users/answer/9303164)
---
language: "en"
---
# Add appointment slots to your calendar
Turn blocks of time on your calendar into appointment slots that others can book. Appointment slots are ideal for allowing students to schedule advising appointments, or your team to schedule 1-on-1 meetings.
## Steps
### Create appointment slots
1. Open [Google Calendar ↗](https://calendar.google.com/).
2. In the calendar grid, click an empty block of time to create a new event. Or, click **+ Create**.
3. Name your event, then click the *Appointment slots* option.
4. Configure the date, time, and duration of available appointments.
5. Click **Save**.
Your appointment block shows as a single event on your calendar, with a grid symbol  in the top-left corner. As people book appointments, they'll appear as regular events overlapping the appointment block.
### Share your appointment scheduling page
Once you've created appointment blocks, you can share your appointment page so people can schedule time with you.
1. Click any appointment block.
2. Click the *Go to appointment page for this calendar* link.
3. Copy this URL and share it with those who need to schedule time with you.
Anyone you share the appointment page with can click an available appointment slot to schedule it.
## Learn more
[Google Workspace Help - Add appointment slots to your calendar ↗](https://support.google.com/a/users/answer/9308875)
---
language: "en"
---
# Add Hangouts Meet video conferencing to a calendar event
Adding Hangouts Meet video conferencing to any Google Calendar event takes only a few clicks.
## Steps
### Add conferencing to a new calendar event
1. Go to
[Google Calendar](https://calendar.google.com/)
and create an event.
2. Click the large blue *Add Google Meet video conferencing* button.
3. Add any additional meeting details such as guests and a description.
4. Click **Save**.
A new Hangouts Meet meeting will be automatically created. A link to the meeting and a dial-in phone number are added to the calendar event, and automatically shared with any meeting guests.
### Add conferencing to an existing calendar event
1. Click a calendar event, then click the *pencil* icon to edit the event.
2. Click the large blue *Add Google Meet video conferencing* button.
3. Click *Hangouts Meet*.
4. Click **Save** ***.***
Hangout Meet details will be added to the meeting and visible to all calendar event guests.
---
language: "en"
---
# Adding and Managing MFA Methods
## Manage / Add methods
Visit
Click on Security Info and click Add Sign In Method
From the dropdown, pick the method you would like to use. While the Microsoft Authenticator app is the most convenient, you can also add cell and office phone numbers, hardware tokens (like [Yubikey](https://kb.unca.edu/kb/adding-and-managing-mfa-authentication-methods#Security-Key)), or [browser extensions](https://chrome.google.com/webstore/detail/authenticator/bhghoamapcdpbohphigoooaddinpkbai?hl=en)!
Next follow the steps below for the type of method chosen. Use the menu to the right!
*** ** * ** ***
### Authenticator Apps
Do **not** pay for any authentication app. The Microsoft Authenticator app is totally free!
#### Apple iOS
**On your phone:** iOS download click [**HERE**](https://apps.apple.com/us/app/microsoft-authenticator/id983156458)
Tap Get to begin installing.
**On your computer**: After picking "Authenticator App" from the dropdown, the next window will ask if you would prefer to use the Microsoft Authenticator. This application will allow your phone to authorize access to your accounts.
Click Next to begin setup.
Click next again and you will be prompted with a QR code. Move to your phone at this point!
**On your phone**, open the Microsoft Authenticator app.
*When you download and open the Microsoft Authenticator you may be prompted to unlock your phone.* ***This PIN or Biometric prompt would have already been set up on your device*** *.*
You will see the **+**button at the top to add an account.
Ensure that you are adding a **Work or School** account.
Then begin the QR code scanning process by clicking on the Scan QR code option. If prompted, allow the app to use your camera!
Using the Microsoft Authenticator app, scan the QR code presented on the computer screen.
**On the computer:**This will provide you an activation code for the app.
**On the phone:** Enter the code on your phone when prompted. If not prompted follow the steps on [allowing notifications for the Microsoft Authenticator app](#).
**On the computer:** You will see a verification.
Once verified you will see a success notification.
##### Android
**On your phone** :Android download click [**HERE**](https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en_US&gl=US&pli=1)
Click Install and allow any prompts that may occur during the install of the app.
**On your computer**: After picking "Authenticator App" from the dropdown, the next window will ask if you would prefer to use the Microsoft Authenticator. This application will allow your phone to authorize access to your accounts.
Click Next to begin setup.
Click next again and you will be prompted with a QR code. Move to your phone at this point!
**On your phone**, open the Microsoft Authenticator app.
*When you download and open the Microsoft Authenticator you may be prompted to unlock your phone.* ***This PIN or Biometric prompt would have already been set up on your device*** *.*
You will see the **+**button at the top to add an account.
Ensure that you are adding a **Work or School** account.
Then begin the QR code scanning process by clicking on the Scan QR code option. If prompted, allow the app to use your camera!
Using the Microsoft Authenticator app, scan the QR code presented on the computer screen.
**On the computer:**This will provide you an activation code for the app.
**On the phone** : Enter the code when prompted. If not prompted follow the steps on [allowing notifications for the Microsoft Authenticator app](#).
**On the computer:** You will see a verification.
Once verified you will see a success notification.
*** ** * ** ***
### Phone Call / Text
Choose your area code, enter your phone number, and select the verification method.
The system will now call or text you based on your selection. Follow the prompts to complete the MFA method registration.
Upon authentication you will receive a call and be prompted to press **#** to verify your identity.
*** ** * ** ***
### Browser Extension
Use our guide for the [Authenticator.cc browser extension in Chrome](https://kb.unca.edu/kb/browser-extension-mfa-setup) for easy access without a phone!
*** ** * ** ***
### Security Key
You may be prompted to authenticate with MFA right away.
Pick the **Passkey** option as shown below
With your security key in hand, plug it into the USB port.
Then follow the prompts to complete the MFA method registration.
If you are prompted with a different screen, try the link to use another method.
Enter a PIN that you will use to confirm this YubiKey
Be sure to give the key a memorable name, and you have completed the process!
---
language: "en"
---
# Adding Content to OnePort
Content on OnePort can be added by members of the UNCA Web Team. To request a new link or announcement, or request a change to an existing link or announcement, please use the [OnePort Content Request Form](https://docs.google.com/forms/d/e/1FAIpQLSdCajvHjWDcbWBMrZlj4UMdrVipAYXOQKaDbMm4lwq9aPIobQ/formResponse).
When you use that form, you'll be asked the following:
* **Who should see this content?** OnePort uses Active Directory groups to determine the visibility of links and other items in the system. Typically, we use Students, Faculty, and Staff. If you know of another more specific AD group you'd like to use (like Temporary Employees), please specify that as well. If you're unsure or you need to create a new group, let us know and we will help you get that set.
* **When should the content be posted/removed?** Links in the menu tend to be permanent, while announcements tend to only stay up for a limited amount of time. Such announcements require publishing and unpublishing dates.
* **Who has authorized the posting of this content?** Since everyone on campus uses OnePort, we require you get permission from someone at a director- or chair-level position to post to it. Please include that person's name, department, and email address.
* **Are there other assets (images, videos) that need to be included?** If you have other items, please provide the URL where we can find it. A good way to share images is to upload them to Google Drive and share them with [webmaster@unca.edu.](mailto:webmaster@unca.edu.)
* **How can we contact you to follow up?** Please include your email address and a phone number we can reach you in case we have any questions.
* **What should the content say?** For links, be sure to include the URL, link title, and OnePort menu category. For announcements, be sure to include the text of your announcement (with any formatting), as well as a title. We will do our best to present your content in a way that is accessible to all of our users.
---
language: "en"
---
# Administrative Policies and Procedures
## Purpose
The use of Distance Learning Services managed video conference facilities and Zoom Communications platforms (Zoom Meeting \& Zoom Webinar) comply with all Federal, State and University policies and procedures. These policies are located here to ensure the possible highest user visibility and identify points of contact for further discussion or concerns.
## Articles:
### [Abusive Behavior (Reporting During and After Zoom Meetings)](https://kb.unca.edu/help/distance-learning-services/administrative-policies-and-procedures/abusive-behavior-reporting-during-and-after-zoom-meeting)
The Zoom Communication system takes abusive behavior on its platform seriously and wants to ensure meetings are [secure](https://zoom.us/security).
1. **Reporting abusive behavior**. As part of Zoom's [in-meeting security features](https://support.zoom.us/hc/en-us/articles/360041848151) to help keep meetings secure, the meeting host can report a participant during a meeting. The host is able to select which participants they would like to report, include any written details, and add attachments. This report is automatically sent to the Zoom Trust and Safety team to evaluate any misuse of the platform and block a user if necessary.
2. The Zoom platform '**At Risk Meeting Notifier**' scans public posts on social media sites and other public online resources for Zoom meeting links. When it finds publicly posted meeting information that indicates a given meeting may be at high risk of being disrupted, Campus Zoom account owners and admins (ITS Staff) are notified by email.
### FERPA Consent Procedure for Web-conference Recording Access
The Family Educational Rights and Privacy Act (FERPA) is a Federal law that protects the privacy of student education records. UNC Asheville policies ensure compliance with associated Zoom platform recordings.
### [Health Information Portability and Accountability Act](https://support.zoom.us/hc/en-us/articles/207652183-HIPAA-Business-Associate-Agreement-BAA-)
In the course of providing services to healthcare customers the Zoom Platform enable HIPAA compliance to covered entities. Zoom is responsible for enforcing the administrative, technical and physical safeguards to prevent any unauthorized access to or disclosure of protected health information (PHI) in the Zoom environment.
### [Zoom Video Communications, Inc. Terms of Service](https://kb.unca.edu/help/distance-learning-services/administrative-policies-and-procedures/zoom-video-communications-inc-terms-of-service)
UNC Asheville faculty, staff, students and affiliates who are provided access to Zoom Video Communications, inc. platforms and services shall comply with all aspects of Zoom Terms of Service. This article provides a subset of these terms most applicable to the UNC Asheville education environment, however all associated Zoom Terms of Service conditions must be followed.
### **Resources for assistance or followup questions and concerns.**
Contact UNC Asheville's Information Technology *IT Service Desk* for assistance in implementing the above described services and support. Email: [itservicedesk@unca.edu](mailto:itservicedesk@unca.edu) or by calling 828.251.6445
Contact UNC Asheville's Center for Teaching and Learning unit for pedagogy and teaching strategies regarding this knowledge base article. Email: [ins_tech@unca.edu](mailto:ins_tech@unca.edu). or by calling 828.251.6540
Use the Zoom Video Communication system *knowledge base* for Zoom meeting specific support questions or concerns. [www.zoom.us/support](http://www.zoom.us/support)
---
language: "en"
---
# Adobe CC Shared Device Licenses
Beginning with Adobe Creative Cloud 2019 all license types require a user to be signed in to access the software.
UNCA Lab instances of Adobe CC utilize Shared Device Licenses and can be used by anyone with access to the computer. Applications can be accessed with either your UNCA account or a personal [Adobe Account](http://account.adobe.com/).
Users must Sign Out before leaving the computer.
1. To begin the sign in process **launch any Adobe CC application.**
2. When prompted **enter your UNCA email address into the account field** and continue to the password field.
3. You will be prompted to select between Adobe ID (Personal Account) and Enterprise ID (UNCA Account). To use your personal Adobe account**select Adobe ID, otherwise select Enterprise ID**.
4. If you selected **Adobe ID** proceed to enter the password associated with your**personal Adobe Account**.
5. If you selected **Enterprise ID** a UNCA branded login screen will appear. Enter your **UNCA username and password**.
5. You can now access the Adobe applications on the computer. Please continue reading for **sign out** procedure.
6. When you leave the computer remember to **Sign Out** from any adobe application. You can sign out by clicking the **Help menu** at the top or the screen and **selecting Sign Out**.
7. Click **Sign Out** to confirm.
## Adobe Creative Cloud Device Licensed computers can be found in the locations below:
Karpen Hall 019, 020, 316
Ramsey Library Media Design Lab
Owen Hall 205, 206, 208, 301, 305
STEAM Studio Computer Lab
---
language: "en"
---
# Adobe Creative Cloud
* [Access your Adobe CC faculty or staff subscription](https://kb.unca.edu/kb/access-your-adobe-cc-faculty-or-staff-subscription.md)
---
language: "en"
---
# Advanced Ricoh Functions
## macOS
Duplex (Two-Sided) Printing or Simplex (Single-Sided) Printing
Duplex, or two-sided printing is enabled by default. To disable duplex printing and print single-sided, simply uncheck the two-sided checkbox.
Color or Black and White
1. Click the un-labeled dropdown and select "Printer Features"
2. Click the Color Mode drop down to select "Black and White" or "Color"
Tray Select
1. Click the un-labeled dropdown and select "Paper Feed"
2. Select the tray you'd like to print from
Accessing Stapling Features on macOS
1. In the Print dialog, select the drop-down menu labeled with the application's name.
2. Under *Feature Sets* , select "General 3"
In newer versions of macOS, the printer features are **not** organized by "feature sets" -- instead, all options are displayed in a scrollable window. No scrollbar is displayed but you may scroll your mouse over the option area to find the relevant settings.
3. Select the location you'd like the staple.
Stapeless Stapling
Ricoh 3004ex Multi-function Devices with a finishing unit can bind printed pages using a pressure-bonded serrated punch out.
## How to use stapleless stapling
If you don't see the following options for your printer, use [Self Service](https://kb.unca.edu/kb/about-self-service.md)*\> Printing \> Add a Printer* to re-install that printer for the most up-to-date configuration.
1. Print your document. If the app you're using provides its own printing dialog (such as Google Chrome, or Adobe Acrobat, etc), select "Print using System Dialog..."
2. In the System print dialog, ensure you are viewing the "detailed" view
3. Select the unlabeled options dropdown, which is usually populated with "Layout" by default
4. Click "Printer Features"
5. Beside "Feature Sets:" select "Finishing"
 
6. Beside "Staple" select "Top left (stapleless)" or "Top right (stapleless)" at your preference
 
7. Click **Print** to send your job to the printer
Printing on Card Stock or Heavy Paper
Depending on the application you are using you may have to click:
1. "Print using system dialog"
In the system dialog in the second section select
2."Printer Features",
then under Feature Sets select
3."General 3"
In newer versions of macOS, the printer features are **not** organized by "feature sets" -- instead, all options are displayed in a scrollable window. No scrollbar is displayed but you may scroll your mouse over the option area to find the relevant settings.
NOTE: If smudging or poor print quality results it may be necessary to adjust paper thickness settings further to troubleshoot. Also, certain types of low weight paper (tracing paper, onion paper) may damage the Ricoh. Please contact ITS with your specific case if there is a concern.
---
language: "en"
---
# Alertus Desktop
Alertus Desktop software will allow University Police and Emergency Management to issue notifications during a campus emergency event. This program will take over your university-issued computer's screen and display an informative message with an accompanying audible alert.
## Example Alert Message
To verify that Alertus Desktop is working correctly on your device please verify the application is running
### Windows
Click the Task Tray expand icon, then click on the yellow circular Alertus Desktop icon
#### Mac
Click on the white circular Alertus Desktop app near the top right of the screen
#### Installation
The Alertus Desktop software will come on your Windows or Mac - Laptop or Desktop automatically. No need to install anything! If you used the verification method above and have questions, please reach out to [itservicedesk@unca.edu](mailto:itservicedesk@unca.edu) for assistance!
Other Resources:
Official Bulldog Alert webpage:
---
language: "en"
---
# Allow an app to record your Mac's screen
macOS includes additional privacy settings, which require apps to request your explicit consent before recording your screen.
## Steps
*Note: This guide uses* ***Google Chrome*** *as an example, but the process is the same for any app.*
1. When an app requests Screen Recording access, click **Open System Preferences** .
2. Put a check beside the name of the app requesting permission to record your screen.
3. You will receive a warning that the app will not be able to record your screen until your quit and reopen it. Click **Quit \& Reopen** .
The app will reopen, and will then be able to record your screen.
If you're unable to allow an app to record your screen, please contact the ITS Service Desk.
Contact the ITS Service Desk by sending an email to [helpdesk@unca.edu](mailto:helpdesk@unca.edu) or calling 828-251-6445. The [IT Service Desk Self-Service Portal](https://servicedesk.unca.edu/) is also available 24 hours a day, 7 days a week. The Self-Service portal allows you to request assistance from ITS using a simple web form.
---
language: "en"
---
# Allow an app to use your Mac's camera or microphone
macOS includes additional privacy settings, which require apps to request your explicit consent before using your camera or microphone.
When an app requests access to your camera or microphone, click **OK.**
You can change an app's permissions in **System Preferences \> Security \& Privacy \> Privacy**.
 
---
language: "en"
---
# Allow Hangouts Meet to access your camera and microphone
To protect your privacy, Hangouts Meet must request access to your computer camera and microphone before recording.
ITS strongly recommends and supports using the **Google Chrome** web browser for Hangouts Meet.
## Steps
### Allow access the first time you use Meet
1. Visit [https://meet.google.com](https://meet.google.com/).
2. Start or join a meeting.
3. When prompted to allow access to "camera" and "microphone", click **Allow** .
If you're using **macOS** , you may need to additionally [allow your web browser to access your camera and microphone](https://kb.unca.edu/kb/allow-an-app-to-use-your-mac-s-camera-or-microphon.md).
### Change camera or microphone settings
If you aren't asked to allow camera or microphone access, or if you previously blocked access, you can change your settings.
1. Visit [https://meet.google.com](https://meet.google.com/).
2. Start or join a meeting.
3. Near the top right, in the location bar, you may see a "blocked camera" or "blocked microphone" icon.
  (enlarged to show detail)
4. Click the "blocked camera" or "blocked microphone" icon, then change the setting to "Always allow [https://meet.google.com](https://meet.google.com/) to access your microphone / camera"
5. Click **Done**. The meeting will automatically connect.
## Learn more
[Browser requirements for using Hangouts Meet](https://support.google.com/meet/answer/7317473)
[Use your camera \& microphone in Google Chrome](https://support.google.com/chrome/answer/2693767)
---
language: "en"
---
# Allow ITS support to remotely view your screen
UNC Asheville ITS uses BeyondTrust Bomgar for remote support sessions, where ITS technicians can remotely view and interact with your computer.
To protect your privacy, macOS includes a number of protections to safeguard your information. You will need to grant *Remote Support Customer Client* permission to record your screen before ITS support staff can view it. ITS is unable to complete these steps on your behalf, and you must follow this process when you first connect with an ITS technician. ITS will be unable to see or interact with your computer until you complete these steps.
ITS staff can never see or interact with your computer screen without your explicit permission. You must manually follow these steps before the contents of your screen are visible.
## Steps
1. As advised by an ITS technician, start a remote support session.
2. When prompted to allow *Remote Support Customer Client* to record your screen, click **Open System Preferences** .
3. When *System Preferences* opens, put a check beside **Remote Support Customer Client** .
4. When prompted, click **Quit Now** .
5. The remote support client will close, then reopen after a few seconds. ITS can then view and interact with your screen.
---
language: "en"
---
# Allowing pop-ups in macOS Web Browsers
Pop-up windows are commonly used to present ads or potentially fraudulent information. In most cases, pop-ups should be avoided. Unless you're confident in a pop-up window's legitimacy, you should avoid interacting with webpages that open in new windows or seem to take over your screen.
Safari, Google Chrome and Firefox are configured to block pop-up windows by default.
Some campus services -- like Banner -- use pop-up windows to present auxiliary information. Follow these steps to allow sites to display pop-up windows.
## Allow Pop-ups in Google Chrome
Google Chrome allows you to allow pop-ups only on specific websites, and provides several facilities for selectively allowing pop-ups.
### Automatically allowed pop-ups
ITS has configured some sites, like Banner 9, to automatically allow pop-up windows.
### Allow a blocked pop-up to open
When a pop-up is blocked, the address bar will be marked Pop-up blocked  .
1. In the address bar, click Pop-up blocked  .
2. Click the link for the pop-up you want to see.
3. To always see pop-ups for the site, select **Always allow pop-ups from \[site\] \>** **Done**.
### Allow all pop-ups on a specific site
1. At the top right of Google Chrome, click More  .
2. Click **Settings**.
3. At the bottom, click **Advanced**.
4. Under "Privacy and security," click **Content settings**.
5. Click **Popups**.
6. To the right of the "Allow" heading, click **ADD**.
7. Enter the URL of the site for which you'd like to allow all pop-ups.
### Manage pop-up blocker preferences
You can edit your pop-up blocker preferences and exceptions at any time.
1. At the top right of Google Chrome, click More  .
2. Click **Settings**.
3. At the bottom, click **Advanced**.
4. Under "Privacy and security," click **Content settings**.
5. Click **Popups**.
6. Add and remove website addresses under the "Block" and "Allow" headings as appropriate.
### Allow all pop-ups on all sites
1. At the top right, click More  .
2. Click **Settings**.
3. At the bottom, click **Advanced**.
4. Under "Privacy and security," click **Content settings**.
5. Click **Popups**.
6. Toggle the "**Blocked** (recommended)" setting to "**Allowed**."
Warning
This is an insecure setting. You should instead use Google Chrome's settings that allow you to selectively allow pop-ups from trusted sites.
## Allow Pop-ups in Firefox
Firefox allows you to allow pop-ups only on specific websites, and provides several facilities for selectively allowing pop-ups
### Allow a blocked popup to open
When a pop-up is blocked, an alert banner is displayed beneath the URL bar.
1. Click the "Preferences" button in the pop-up alert banner.
2. Click "Show '\[address\]'" for the single pop-up you wish to display.
### Allow all pop-ups on a specific site
When a pop-up is blocked, an alert banner is displayed beneath the URL bar.
1. Click the "Preferences" button in the pop-up alert banner.
2. Click "Allow pop-ups for \[address\]" to display all pop-ups for the selected website.
### Manage pop-up blocker preferences
You can edit your pop-up blocker preferences and exceptions at any time.
1. Click the **Firefox** menu bar item, then select **Preferences...**
2. Click **Privacy \& Security** in the menu on the left side.
3. Scroll down to the **Permissions** heading, then click the "Exceptions..." button beside "Block pop-up windows."
4. Use the "Allowed Websites - Pop-ups" window to manage sites allowed to display pop-up windows.
### Allow all pop-ups on all sites
1. Click the **Firefox** menu bar item, then select **Preferences...**
2. Click **Privacy \& Security** in the menu on the left side.
3. Scroll down to the **Permissions** heading, then un-check the box beside "Block pop-up windows."
Warning
This is an insecure setting. You should instead use Firefox's settings that allow you to selectively allow pop-ups from trusted sites.
## Allow Pop-ups in Safari
Safari does not provide a facility to allow pop-ups only on certain websites. Instead, you must globally allow or disallow pop-up windows.
In Safari, click the **Safari** menu bar item, then select **Preferences...**
Select the **Security** tab, then un-check *Block pop-up windows*.
Warning
This is an insecure setting, and you should only disable Safari's pop-up blocker when you're actively using a site that requires allowing pop-ups. When you finish using that site, you should re-enable Safari's pop-up blocker.
---
language: "en"
---
# Allowing pop-ups in Windows Web Browsers
Pop-up windows are commonly used to present ads or potentially fraudulent information. In most cases, pop-ups should be avoided. Unless you're confident of a pop-up window's legitimacy, you should avoid interacting with web pages that open in new windows or seem to take over your screen.
Google Chrome, Mozilla Firefox, Internet Explorer and Microsoft Edge are configured to block pop-ups windows by default.
Some campus services -- like Banner -- use pop-up windows to present auxiliary information. Follow these steps to allow sites to display pop-up windows.
## Allow Pop-ups in Google Chrome
Google Chrome allows you to allow pop-ups only on specific websites, and provides several facilities for selectively allowing pop-ups.
### Automatically allowed pop-ups
ITS has configured some sites, like Banner 9, to automatically allow pop-up windows.
### Allow a blocked pop-up to open
When a pop-up is blocked, the address bar will be marked Pop-up blocked  .
1. In the address bar, click Pop-up blocked  .
2. Click the link for the pop-up you want to see.
3. To always see pop-ups for the site, select **Always allow pop-ups from \[site\] \>** **Done**.
### Allow all pop-ups on a specific site
1. At the top right of Google Chrome, click More  .
2. Click **Settings**.
3. At the bottom, click **Advanced**.
4. Under "Privacy and security," click **Content settings**.
5. Click **Popups**.
6. To the right of the "Allow" heading, click **ADD**.
7. Enter the URL of the site for which you'd like to allow all pop-ups.
### Manage pop-up blocker preferences
You can edit your pop-up blocker preferences and exceptions at any time.
1. At the top right of Google Chrome, click More  .
2. Click **Settings**.
3. At the bottom, click **Advanced**.
4. Under "Privacy and security," click **Content settings**.
5. Click **Popups**.
6. Add and remove website addresses under the "Block" and "Allow" headings as appropriate.
### Allow all pop-ups on all sites
1. At the top right, click More  .
2. Click **Settings**.
3. At the bottom, click **Advanced**.
4. Under "Privacy and security," click **Content settings**.
5. Click **Popups**.
6. Toggle the "**Blocked** (recommended)" setting to "**Allowed**."
Warning
This is an insecure setting. You should instead use Google Chrome's settings that allow you to selectively allow pop-ups from trusted sites.
## Allow Pop-ups in Firefox
Firefox allows you to allow pop-ups only on specific websites, and provides several facilities for selectively allowing pop-ups.
### Allow a blocked popup to open
When a pop-up is blocked, an alert banner is displayed beneath the URL bar.
1. Click the "Options" button in the pop-up alert banner.
2. Click "Show '\[address\]'" for the single pop-up you wish to display.
### Allow all pop-ups on a specific site
When a pop-up is blocked, an alert banner is displayed beneath the URL bar.
1. Click the "Options" button in the pop-up alert banner.
2. Click "Allow pop-ups for \[address\]" to display all pop-ups for the selected website.
### Manage pop-up blocker preferences
You can edit your pop-up blocker preferences and exceptions at any time.
1. Click the Firefox menu bar item, then select "Options."
2. Click "Content" in the menu on the left side.
3. Next to the "Pop-ups" heading, click the "Exceptions" button.
4. Use the "Allowed Sites - Pop-ups" window to manage sites allowed to display pop-up windows.
### Allow all pop-ups on all sites
1. Click the Firefox menu bar item, then select "Options."
2. Click "Content" in the menu on the left side.
3. Under the "Pop-up" heading, un-check the box beside "Block pop-up windows."
Warning
This is an insecure setting. You should instead use Firefox's settings that allow you to selectively allow pop-ups from trusted sites.
## Allow Pop-ups in Internet Explorer
### Allow a blocked pop-up to open
When a pop-up is blocked, an alert banner is displayed at the bottom of the page.
1. Click "Allow once" if this is the desired outcome, or "Options for this site."
2. After clicking "Options for this site," you can click "Always allow for this site" or "Manage settings."
3. If you click on "Manage settings," you can add the website's address in the bar beneath "Address of website to allow" and click "Add."
### Manage pop-up blocker preferences
1. Click on the settings symbol at the top right of the browser and select "Internet options."
2. In the window that opens, select the "Privacy" tab.
3. Click "Settings" to the right beneath the "Pop-up Blocker" heading.
4. You can add a website's address to allow pop-ups in the bar beneath "Address of website to allow."
### Allow all pop-ups from secure sites
1. Click on the settings symbol at the top right of the browser and select "Internet options."
2. In the window that opens, select the "Privacy" tab.
3. Click "Settings" to the right beneath the "Pop-up Blocker" heading.
4. At the bottom of the window, change "Blocking level" to "Low" from the dropdown menu.
## Allow Pop-ups in Internet Explorer
### Allow a blocked pop-up to open
When a pop-up is blocked, an alert banner is displayed at the bottom of the page.
1. Click "Always allow," or "Allow once" to bring up a menu with more specific choices.
2. Click "Allow '\[address\]'" for the single pop-up you wish to display.
3. You can also click "Allow all pop-ups," though this option is discouraged as it is not secure.
### Allow all pop-ups on all sites
1. Click the three dots at the top right of the browser and click on "Settings" at the bottom.
2. Scroll down to "Advanced settings" and click on "View advanced settings."
3. Under "Block pop-ups" switch the button to "Off."
Warning
This is an insecure setting, and you should only disable Safari's pop-up blocker when you're actively using a site that requires allowing pop-ups. When you finish using that site, you should re-enable Safari's pop-up blocker.
---
language: "en"
---
# Annotation
## The annotation function is an interactive tool used to enhance understanding through demonstration and clarification of questions.
Annotation use may enhance understanding through demonstration and clarification of questions occurring during presentations, small group setting and one-on-one meetings. Participants may also annotate white boards to clarify questions and or answers both in the regular meeting space, as well as within breakout rooms.
## **Activating the Annotation function**
Presenters should pre-determine those points at which they will use annotation and announce, and encourage, participants to utilize the function. Stating the intentions for the annotation activity will assist participants in best use. The Zoom Meeting annotation feature is available to meeting participants once the meeting is started. Random use of the annotation function that is not connected to current content can disrupt conversations and learning opportunities for all participants.
### Steps
| Step 1 | The Host/Co-host clicks **Share Screen** located in the meeting toolbar.  |
| Step 2 | The Host/Co-host clicks on **Whiteboard**.   |
| Step 3 | Click on **Share**.  |
|--------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
### Keyboard Shortcuts
These are the Zoom Share Screen keyboard shortcuts.
* To start a screen share: iOS-type **⌘Cmd+Shift+S** PC-type **Alt+Shift+S**
* To pause/resume a screen share: iOS-type **⌘Cmd+Shift+T** PC-type **Alt+T**
* All participants will be able to see the whiteboard and view anything drawn, inserted (stamp tool), erased or highlighted via use of the spotlight tool.
* The below screenshot shows the **whiteboard** , the '**floating meeting controls** ' and the '**Share Screen**' toolbar.
## 
Below is an example of annotating on a shared whiteboard
* The following Zoom Help Center article provides further information regarding the use of annotation tools. [**Annotation Tools**](https://support.zoom.us/hc/en-us/articles/115005706806-Using-annotation-tools-on-a-shared-screen-or-whiteboard)
* By clicking on the 'more**...**' ellipse, the Host/co-host can 'Disable Annotation for Others', 'Hide Names of Annotators', or 'Hide Floating Meeting Controls'.
## 
*
* Note: If 'Enable participants to annotate" is currently shown, the participant starting the 'share screen' session will need to click that option to enable it.
* When participants have finished utilizing the annotation feature, click **'Stop Share'**.
[Click here for the Zoom Help Center article regarding the use of 'Annotation'](https://kb.unca.edu/help/zoom-video-communication/using-functions/annotation)
### **Resources for assistance or follow-up questions and concerns.**
Contact UNC Asheville's Information Technology *IT Service Desk* for assistance in implementing the above described services and support. Email: [itservicedesk@unca.edu](mailto:itservicedesk@unca.edu) or by calling 828.251.6445
Contact UNC Asheville's Center for Teaching and Learning unit for pedagogy and teaching strategies regarding this knowledge base article. Email: [ins_tech@unca.edu](mailto:ins_tech@unca.edu). or by calling 828.251.6540
Use the Zoom Video Communication system *knowledge base* for Zoom meeting specific support questions or concerns. [www.zoom.us/support](http://www.zoom.us/support)
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# Argos Access
## On-Campus
Users on-campus can access by logging into the [portal](https://oneport.unca.edu/cas/login?service=https%3A%2F%2Foneport.unca.edu%2Fc%2Fportal%2Flogin).
### Off Campus (Remote Access)
In order to access Argos remotely, you must first connect using the UNC Asheville GlobalProtect VPN Client and then log into the [portal](https://oneport.unca.edu/cas/login?service=https%3A%2F%2Foneport.unca.edu%2Fc%2Fportal%2Flogin).
### Mac OS X and Windows
Install the GlobalProtect client from Software Center (Windows) or Self-Service (Mac)
### iPhone and iPad (iOS)
Users must go the App Store and download the GlobalProtect Client.
### Android
Users must go the Android Store and download the GlobalProtect Client.
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language: "en"
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# Argos Reporting
Argos is a web-enabled reporting solution with a focus on end users and ease of use. Argos can be used to design very simple, quick, ad-hoc reports and queries and well as advanced analytics, dashboards and flexible OLAP data cubes.
* [Argos Access](https://kb.unca.edu/kb/argos-access.md)
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language: "en"
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# Autodesk Software Access
Using Autodesk products now requires sign in using UNCA Single Sign On credentials to license Applications. Please follow the instructions below to create your account, request licenses, or request License Administrator permissions.
## Creating an Autodesk Account
This process creates your UNCA Autodesk account but does not assign a license to any product. Please see below for license assignment instructions.
1. Visit and click the "Sign In" button.
2. Enter your UNCA email address
3. Proceed with the UNCA Single Sign on process.
4. Once signed in, no further action is needed, your account is created.
## Requesting licenses as a Student
Autodesk licenses should be assigned by the faculty member or department using the product in class. If a student needs access to an Autodesk product not assigned by a class, please contact [itservicedesk@unca.edu](mailto:itseervicedesk@unca.edu) to request access after completing the initial sign in above. This process will need to be done any time a new product is needed or at the beginning of each Fall semester.
## Requesting a license as Faculty/Staff
If a faculty/staff member needs a license to an Autodesk product for academic purposes but not associated with a class section, please contact [itservicedesk@unca.edu](mailto:itseervicedesk@unca.edu) to request access after completing the initial sign in above. Please state that you are requesting Faculty/Staff access. This does not need to be renewed each Fall. Non-Academic use of Autodesk products requires a purchased license please contact [itservicedesk@unca.edu](mailto:itservicedesk@unca.edu) for help.
If a faculty/staff member is using an Autodesk product for a class someone will need to be responsible for assigning licenses to users associated with that class. This could be the faculty teaching the class or another faculty/staff member handling this duty for your department. To set up this access please contact [itservicedesk@unca.edu](mailto:itseervicedesk@unca.edu) to request access after completing the initial sign in above. In the request, please state that you are requesting faculty/staff license administrator status.
## Managing licenses as a faculty/staff license administrator
Faculty and staff requiring Autodesk access for use by students in class must have a designated license administrator for Autodesk products. This can be the faculty member teaching the class or someone designated to handle this duty for the department. This license administrator will need to assign students licenses for the products they need access to. Student licenses will need to be assigned whenever a student first needs access to a product and at the beginning of each Fall semester.
To assign licenses for students:
1. Visit [manage.autodesk.com](http://manage.autodesk.com/) and sign in using your UNCA email address.
2. At the top of the screen choose "User Management" then select "By Group".
3. Select the student group associated with the license you wish to assign and click the button for "Add users".
4. Select the check box beside each user you wish to add to the license type and click "Done"
5. The users are now added to the group and have access to use the product on any device.
Signing Into Autodesk Applications
1. When an Autodesk application is first launched, a licensing window will appear before the software can be accessed.
2. Chose the option to "Sign in with your Autodesk ID. Enter your UNCA email address and proceed with the UNCA SSO sign in process.
3. When done using the application, sign out and quit to allow other users to sign in.
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language: "en"
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# Azure Multi-Factor Authentication (MFA)
In an effort to keep your data safe and protect your identity, ITS has implemented Multi-Factor Authentication (MFA) into our login process. Azure MFA is mandatory for all Faculty, Staff, and Students. This includes access to many UNCA systems, including the University information portal - oneport.unca.edu! You will utilize one of several authentication methods each time you login to a UNCA system.
## Enrolling in MFA is quick and easy.
**Visit** [Our Guide](https://kb.unca.edu/kb/adding-and-managing-mfa-authentication-methods.md)**for step by step instructions.**
UNC Asheville MFA sign-in screen
### **What is Azure MFA?**
Multi-Factor Authentication provides additional security to your account by verifying your identity using a second factor.
**Common Factors include:**
* A prompt sent to a secondary device such as a phone or tablet (**MOST COMMON**)
* A code sent to a trusted device (cell/office phone)
* A code generated by a trusted device, app, or browser extension. (Authy, Authenticator.cc)
* An enrolled hardware token (i.e. Yubikey)
This additional login step will ensure that your account is secure even if your password is compromised.
#### **How does Azure MFA work?**
*** ** * ** ***
## **Why do we need MFA?**
Without MFA, anyone who gets a hold of your password can access your data and make changes to your UNCA account. In a world where password databases are hacked and leaked with increasing regularity, your password alone is not enough to keep your account secure.
With MFA, we can be sure that even if someone hacks your password, they cannot access your account.
## **What devices can I use?**
You can download Microsoft's MFA app "Microsoft Authenticator" on any phone or tablet. Once installed, you will use this app each time you are prompted by a login to a UNCA system.
**For Android download click** [**HERE**](https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en_US&gl=US&pli=1)
**For IOS download click** [**HERE**](https://apps.apple.com/us/app/microsoft-authenticator/id983156458)
++**Do not pay for any authenticator app**++! The official Microsoft Authenticator will never prompt for money.
*** ** * ** ***
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# Back up your files with Google Drive on macOS
Learn how to back up your important files prior to your Computer Refresh appointment.
ITS always recommends creating a backup to avoid data loss. **Each employee is ultimately responsible for their own data.** Proactively backing up data to a cloud storage location provides an additional safety net.
Note
After copying your data to a cloud storage location, it's important to be aware of which copy of a file you're using. Files copied to Google Drive will not automatically sync with changes made to a local copy of the same file. You may find it most convenient to work only on your files stored in Google Drive, which are accessible from any device with an Internet connection.
1. If you don't already have Google Drive installed, use [Self Service](https://kb.unca.edu/kb/about-self-service.md) to install [Google Drive](https://kb.unca.edu/kb/google-drive-file-stream-for-macos.md).
2. Open the **Google Drive** app and sign in.
 
3. Your **Google Drive** folder appears in the **Finder** sidebar under *Locations* , and can be accessed just like any other folder on your Mac. Any files saved in the **Google Drive** folder are automatically backed up to Google Drive.
The **Google Drive** folder provides access to both your private *My Drive* files and any *Shared drives* of which you are a member.
4. In **Finder** , locate the files you want to back up to Google Drive.
This example shows files located in the *Documents* folder. You may have files in multiple locations; these steps outline the general process for copying files to Google Drive.
5. Select the group of files you want to copy to Google Drive, then right click (or hold Control and click) one of the files. Click **Copy** .
6. Go to the **Google Drive** folder located in the **Finder** sidebar. Then, double-click the ***My Drive*** folder. Right click, then click **New Folder** (or press Command+Shift+N on your keyboard). Name the new folder "Backup" or something similar.
7. Right click (or hold Control and click) the *Backup* folder, then click *Paste ... Items* .
*Note: The verbiage will vary depending on the number of files you're copying.*
8. Repeat steps 5--7 with any additional files you want to back up to Google Drive.
9. Use the  **Google Drive** icon in your menu bar (near the clock at the top of the screen) to monitor the status of your backup to Google Drive.
The app will display "Everything is up to date" when your files are finished copying.
---
language: "en"
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# Back up your files with Google Drive on Windows
Learn how to back up your important files prior to your Computer Refresh appointment.
Windows Sync Center helps to keep your files synchronized with the campus Windows network, but ITS always recommends creating a backup to avoid data loss. **Each employee is ultimately responsible for their own data.** Proactively backing up data to a cloud storage location provides an additional safety net.
Note
After copying your data to a cloud storage location, it's important to be aware of which copy of a file you're using. Files copied to Google Drive will not automatically sync with changes made to a local copy of the same file. You may find it most convenient to work only on your files stored in Google Drive, which are accessible from any device with an Internet connection.
1. If you don't already have Google Drive installed, use [Software Center](https://kb.unca.edu/kb/installing-software-and-updates-via-software-cente.md) to install [Google Drive](https://kb.unca.edu/kb/google-drive-file-stream-for-windows.md).
2. Open the **Google Drive** app and sign in.
 
3. Your **Google Drive** folder appears in the **File Explorer** sidebar, and can be accessed just like any other folder on your computer. Any files saved in the **Google Drive** folder are automatically backed up to Google Drive.
The **Google Drive** folder provides access to both your private *My Drive* files and any *Shared drives* of which you are a member.
4. In **File Explorer** , locate the files you want to back up to Google Drive.
This example shows files located in the *Documents* folder. You may have files in multiple locations; these steps outline the general process for copying files to Google Drive.
5. Select the group of files you want to copy to Google Drive, then right click one of the files. Click **Copy** .
6. Go to the **Google Drive** folder located in the **File Explorer** sidebar. Then, open the ***My Drive*** folder. Right click, then click **New \> Folder.** Name the new folder "Backup" or something similar.
7. Right click the *Backup* folder, then click *Paste* .
8. Repeat steps 5--7 with any additional files you want to back up to Google Drive.
9. Use the  **Google Drive** icon in your task tray (click the up arrow near the clock at the bottom of the screen) to monitor the status of your backup to Google Drive.
The app will display "Everything is up to date" when your files are finished copying.
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# Back up your files with Google Drive or OneDrive
Did you know you have storage space in your university Google Drive and Microsoft OneDrive accounts? You can access this storage from anywhere, using any device, without the need for VPN. You can even work on these files offline!
You can easily back up your university documents by using the *Google Drive for Desktop* or *OneDrive* apps. Instructions are included below.
Backing up your data will take some time based on how much data you need to backup; it could even can take several hours to complete. If you are backing up your data prior to a Refresh appointment, please begin this backup 2 or 3 **days** before your refresh appointment so you can receive your new computer as quickly as possible.
Please call the helpdesk with any questions about downloading, installing, or using Drive File or OneDrive.
##  Google Drive
* [Back up your files with Google Drive on Windows](https://kb.unca.edu/kb/back-up-your-files-with-google-drive-on-windows.md)
* [Back up your files with Google Drive on macOS](https://kb.unca.edu/kb/back-up-your-files-with-google-drive-on-macos.md)
##  Microsoft OneDrive
* [Back up your files with OneDrive on Windows](https://kb.unca.edu/kb/back-up-your-files-with-onedrive-on-windows.md)
* [Back up your files with OneDrive on macOS](https://kb.unca.edu/kb/back-up-your-files-with-onedrive-on-macos.md)
---
language: "en"
---
# Back up your files with OneDrive on macOS
Learn how to back up your important files prior to your Computer Refresh appointment.
ITS always recommends creating a backup to avoid data loss. **Each employee is ultimately responsible for their own data.** Proactively backing up data to a cloud storage location provides an additional safety net.
Note
After copying your data to a cloud storage location, it's important to be aware of which copy of a file you're using. Files copied to OneDrive will not automatically sync with changes made to a local copy of the same file. You may find it most convenient to work only on your files stored in OneDrive, which are accessible from any device with an Internet connection.
1. If you don't already have OneDrive installed, use [Self Service](https://kb.unca.edu/kb/about-self-service.md) to install **OneDrive**.
2. Open the **OneDrive** app and sign in.
 
3. Your **OneDrive** folder appears in the **Finder** sidebar, and can be accessed just like any other folder on your Mac. Any files saved in the **OneDrive** folder are automatically backed up to OneDrive.
4. In **Finder** , locate the files you want to back up to OneDrive.
This example shows files located in the *Documents* folder. You may have files in multiple locations; these steps outline the general process for copying files to OneDrive.
5. Select the group of files you want to copy to OneDrive, then right click (or hold Control and click) one of the files. Click **Copy** .
6. Go to the **OneDrive** folder located in the **Finder** sidebar. Right click, then click **New Folder** (or press Command+Shift+N on your keyboard). Name the new folder "Backup" or something similar.
7. Right click (or hold Control and click) the *Backup* folder, then click *Paste ... Items* .
*Note: The verbiage will vary depending on the number of files you're copying.*
8. Repeat steps 5--7 with any additional files you want to back up to OneDrive.
9. Use the cloud **OneDrive** icon in your menu bar (near the clock at the top of the screen) to monitor the status of your backup to OneDrive.
The app will display "OneDrive is up to date" when your files are finished copying.
[Next Page](https://kb.unca.edu/llms-full.txt/1)