The IT Service Desk is your first point of contact for technical assistance.
We are operating under a modified schedule, and not currently accepting walk-in customers without a scheduled appointment.
Appointments are available Monday – Friday from 8:00 AM through 4:00 PM.
Contact the Service Desk by sending an email to email@example.com or calling 828-251-6445.
Service Desk Hours
|Monday||8:00 AM – 5:00 PM|
|Tuesday||8:00 AM – 5:00 PM|
|Wednesday||8:00 AM – 5:00 PM|
|Thursday||8:00 AM – 5:00 PM|
|Friday||8:00 AM – 5:00 PM|
Email monitoring will be used to assist users after hours and on weekends as available. Voicemails left after hours and on weekends will be returned the following business day.
The IT Service Desk Self-Service Portal is also available 24 hours a day, 7 days a week. The self-help portal will allow you to request assistance from ITS via a simple web form.
How to contact the Service Desk
The ITS Service Desk is staffed by technicians, and available during business hours. In many cases we can help you right over the phone. If not, we'll escalate your ticket to a subject matter expert who can assist.
Emailing the ITS Service Desk will automatically open a service ticket, allowing us to prioritize your request. All ITS staff members monitor service tickets. You don't need to guess who can help you – just open a ticket and we'll take care of the rest.
The IT Service Desk provides free, basic software technical support to all UNC Asheville students. This service is provided by UNC Asheville student technicians who are mentored by the Information Technology Services staff. Typical services provided by the group include assistance in removing malware/viruses, help connecting to the campus wireless network, and troubleshooting operating system and application problems.
The IT Service Desk does not provide hardware support for students' personal equipment. If the IT Service Desk determines that your issue is hardware related, we will refer you to a local repair shop or your computer’s manufacturer/vendor for warranty support.
ITS supports university-owned computers, peripherals, and software. This support includes fixing hardware and software that’s not working correctly; it does not include training. Each individual is responsible for being familiar with the software they need to perform their job duties.
Employees' personal equipment cannot be serviced by ITS.